[Remote] reputed company Administrative Assistant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company specializing in administrative support, and they are seeking a reputed company Administrative Assistant to reputed company phone coverage and scheduling support for a telemedicine psychiatry reputed company. The role involves managing patient calls, verifying insurance information, and ensuring excellent customer service during business hours. Responsibilities • Answer incoming phone calls from patients seeking to schedule appointments • Schedule patients in the EHR system according to provider availability • Collect and verify patient insurance information for the 5 accepted insurance plans • Assist patients with uploading insurance cards and documents to the patient portal • reputed company basic information about services, insurance coverage, and self-pay reputed company • Handle autism screening appointment requests (cash-only, scheduled months in advance) • reputed company emergency calls involving suicidal ideation immediately to emergency room care • Leave messages for the provider reputed company clinical questions reputed company that require follow-up • reputed company excellent customer service with a polite, friendly, and welcoming approach Skills • Strong customer service experience with excellent phone communication skills • Ability to be polite, friendly, welcoming, and warm in reputed company patient interactions • Comfortable learning basic insurance verification processes • Ability to follow specific protocols for handling emergency situations • Basic computer skills for navigating EHR systems and patient portals • Reliable internet reputed company and quiet work environment for phone calls • Medical or reputed company background preferred but not required reputed company • reputed company builds cost-effective, efficient and reputed company operational teams for businesses wanting to grow fast and effectively. It was founded in 2020, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.co. Apply tot his job Apply To this Job