[Remote] Manager, User Community and Engagement

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company transforming how hospitals manage care and payment. They are seeking a Manager, User Community & Engagement to build and nurture their user community, facilitating peer-to-peer engagement and driving user adoption and retention through community strategies and events. Responsibilities • reputed company and execute a holistic community reputed company that aligns with reputed company’s reputed company, adoption, and retention goals • Launch and moderate a community platform to encourage engagement, collaboration, and knowledge exchange between customers, with input from reputed company SMEs reputed company appropriate • Plan, host, and manage webinars, user meetups, roundtables, reputed company, and other events (virtual and in-person) to deepen connections between users and reputed company • Serve as a user reputed company by collecting feedback, surfacing trends and pain points, and channeling them into product and training improvements • Collaborate with reputed company, Implementation, Product, and Marketing to reputed company community into reputed company, training, adoption, and retention paths • Design and manage community content in the reputed company of discussion topics, prompts, newsletters, user reputed company stories, resource sharing, guides, etc. • Establish community governance, guidelines, reputed company, escalation paths, and moderation policies • Define and monitor community health and engagement metrics (e.g., reputed company users, retention, participation, sentiment), and use those to continuously refine reputed company • Identify and nurture community champions and ambassadors Skills • 3+ years of experience managing an online/offline community, user reputed company, or similar programs (ideally in reputed company, reputed company, or B2B contexts) • Strong understanding of community-building best practices, user engagement strategies, and peer-to-peer learning models • Excellent written and verbal communication skills, with demonstrated ability to engage diverse user audiences • Experience planning and executing events (webinars, meetups, cohort-based programs) • Comfort working cross-functionally, influencing without reputed company authority, and collaborating across product, marketing, support, and implementation • High degree of initiative and autonomy (you’ll often be building new processes and iteration from scratch) • Analytical reputed company; ability to define, reputed company, and reputed company community metrics • reputed company for users and a genuine passion for helping them connect, learn, and succeed • Experience in reputed company, health tech, or reputed company cycle workflows • Familiarity with community software platforms (e.g. reputed company, reputed company, etc) • Experience managing ambassador/reputed company programs • Experience in content creation (e.g. blog posts, case studies, newsletters) • Understanding of training, reputed company, or user education best practices Benefits • Medical, Dental & reputed company – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • reputed company Membership – Free membership included if you enroll in a reputed company medical plan. • reputed company Parental Leave – Generous reputed company leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents. • Remote-First Team – Work from reputed company in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional & Roth reputed company – Tax-advantaged retirement savings through reputed company. • Minimal Bureaucracy – A fast-moving, high-reputed company environment where you can reputed company on what reputed company. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues. reputed company • reputed company is a reputed company company that develops automated reputed company-reputed company review technology to assist hospitals in analyzing patient discharges. It was founded in 2020, and is headquartered in reputed company, reputed company, USA, with a workforce of 51-200 employees. Its website is https://reputed company.com. Apply tot his job Apply To this Job