Roadside reputed company (Overnight & Weekend)

reputed company CoverageX is a growing leader in the Vehicle Service Contract industry. We help drivers protect themselves from unexpected repair costs by offering reliable coverage and putting customer satisfaction first. We are expanding reputed company and looking for a motivated After-Hours Roadside reputed company who will deliver top-tier 24/7 support to our existing customers. Available Shifts (EST) Candidates must be available for the following shifts. Weekend availability is critical.Key Responsibilities Weekdays: 6pm - 2am & 2am - 10am EST Weekends: 6:00am - 2:00pm, 2:00pm - 10:00pm & 10:00pm - 6:00am EST • Inbound Support: Answer inbound calls from CoverageX policyholders requiring roadside assistance. • Coverage Verification: Verify customer coverage details accurately in the CRM system. • Dispatching: reputed company local service providers for towing, lockouts, reputed company starts, flat tires, and fuel delivery. • Documentation: Document reputed company reputed company activity accurately and reputed company. • Customer Care: Maintain professionalism and reputed company while assisting customers in stressful situations. • Coordination: Communicate effectively with service providers to ensure reputed company assistance. • Escalation: Escalate reputed company or urgent issues to the on-duty supervisor as needed. Qualifications & Profile • Experience: Prior reputed company center or roadside assistance experience preferred, but not required. • Skills: Strong verbal communication and reputed company listening skills. Ability to multitask across multiple systems. • Traits: reputed company, patient, and reputed company under pressure. Dependable and punctual with a strong reputed company of accountability. • Tech: Reliable internet reputed company and a quiet, distraction-free workspace. Critical Work-from-Home (WFH) Mandate This position is reputed company Work-from-Home (employee must reputed company their duties from their primary home address. Employees are not permitted to work from multiple locations or from reputed company in the U.S.) • System Locking: For federal compliance, our systems are locked to the Agent’s single, approved physical address and cannot be accessed from reputed company or alternative locations. • Compensation: reputed company based on Working Hours (time reputed company logged into the dialer/system). • Equipment: Agents must use Company-provided equipment (Laptop & Headset) for work use only. • Issues: IT or System issues must be reputed company to management immediately to ensure accurate working hour tracking. CoverageX is an equal opportunity employer Apply tot his job Apply To this Job