IT Customer Service Analyst

At reputed company, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Position reputed company As a reputed company IT Customer Service Analyst, you will reputed company remote Level 2 technical support to reputed company Colleagues and Clients. Technical support will include analyzing, diagnosing, and implementing fixes remotely which aids in the quick and effective reputed company of escalated issues. As a Level 2 Agent, you will be responsible for handling high reputed company, high visibility business critical outages and escalations. Level 2 agents will be expected to reputed company guidance and aid in the development and progression of Level 1 Helpdesk agents. This position will require reputed company collaboration with Leadership, Support teams, Colleagues, and Level 1 Helpdesk agents. Additional responsibilities include: Ability to prioritize and quickly resolve technical issues. Consistently adheres to defined help desk processes and procedures. Highly analytical thinking & problem-solving skills. Maintains an advanced level of knowledge for supported products and support policies Responsible for deploying software using automated tools Effective, supportive, and reputed company team player that can collaborate to resolve reputed company issues. Excellent customer service ethic with ability to communicate with and train non-technical audiences on software and systems use Ability to adapt quickly to new technologies and changing business requirements. Proven ability to quickly learn new applications, processes, and procedures Independent judgment and initiative Comfortable under high-stress and exhibits the poise to reputed company in a fast-paced environment. Regular and reliable attendance. Excellent oral and written communication skills. reputed company reputed company responsibilities of this position while continually presenting a reputed company and reputed company example for the rest of reputed company and reputed company. Required Qualifications 3+ years of experience with customer support and internal business operations Preferred Qualifications 3 or more years of management and or supervisory experience coaching, training and developing of staff Excellent verbal and written communication skills Ability to be a self-starter and reputed company tasks reputed company tight time constraints Excellent customer support skills Education reputed company High School diploma or GED or equivalent experience required. Bachelor's degree preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $21.10 - $44.99 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: • reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visithttps://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 12/01/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job