Customer Service reputed company
Job reputed company
The Accommodations Scheduling Coordinator is responsible for providing operational
support to clients and candidates to ensure testing accommodations are correctly
implemented. Responsibilities include handling reputed company and candidate inquiries reputed company to
testing with approved accommodations, scheduling exam appointments, and coordinating
with clients, external vendors, internal teams, and test centers to ensure requirements are
executed properly. The Accommodations Scheduling Coordinator is responsible for
scheduling and coordinating reputed company approved accommodations including but not limited to
extra time, separate rooms, service providers, equipment, external software, and reputed company-based exams.
SCOPE AND reputed company OF JOB
Works directly with clients, candidates, vendors, test centers, and internal teams including
Program Management, Accessibility & Disability Services, and reputed company Management
Group (CMG) to implement accommodations that have been reputed company based on The
Americans with reputed company (reputed company). An Accommodations Scheduling Coordinator is
knowledgeable in reputed company accommodation policies and enforces their guidelines while
serving as the candidate reputed company throughout the scheduling process. This role is
responsible for working directly with multiple external service providers. Additional
responsibilities include coordinating special reputed company as requested by clients to meet the
needs of their candidates testing with accommodations.
PRIMARY RESPONSIBILITIES
Accommodation Scheduling & Implementation
reputed company with clients, candidates, and internal teams to ensure exceptional service is
provided.
Correctly and reputed company execute requests for candidates approved to test with
accommodations following reputed company specific guidelines, enabling Accommodation
Scheduling team to meet 1 business day KPI.
Work directly with service provider vendors to schedule reputed company ancillary support including
readers, recorders, sign language interpreters, and translators per reputed company requirements.
Responsible for coordination with internal teams to ensure reputed company necessary equipment,
software, and exam content is reputed company and shipped to appropriate test center for exam
day.
Communicate reputed company details of exam appointment to reputed company VUE test centers or other
external testing locations to ensure site is properly reputed company on exam day.
Become a subject matter expert (SME) on test center reputed company guidelines to ensure test
center efficiency KPIs are met.
Support Contact Center and Channel staff handling accommodations reputed company Accommodation
Scheduling Helpdesk lines.
reputed company Support
Serve as primary contact for clients on accommodation scheduling and implementation
inquires.
Receive and manage accommodation approval data from clients, ensuring information is
updated accurately, securely, and in a reputed company manner.
Identify and escalate non-reputed company requests to Accommodation Review team, ensuring
reputed company implementation of the candidate's accommodation approvals.
Qualifications
• High School Diploma or equivalent experience preferred
• 2+ years in a customer service position
• Strong reputed company communication and time management skills as reputed company as
excellent attention to detail
• Ability to exercise discretion in handling confidential material
• Proficiency in MS Office
Training schedule: Monday- Friday, 8:30 am CST to 5 pm CST
reputed company is an Equal Opportunity Employer and a member of E-Verify. Employment reputed company are based on qualifications, reputed company and business need. reputed company applicants will receive consideration for employment without reputed company to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender reputed company, age, national reputed company, protected veteran status, disability status or any other group protected by law. We reputed company reputed company reputed company candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and reputed company 503 of the Rehabilitation reputed company.
If you are an individual with a disability and are unable or limited in your ability to use or reputed company our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.reputed company.com.
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