Platform Specialist

reputed company reputed company is transforming the live sports experience with the only end-to-end fan engagement platform reputed company specifically for sports teams and venues. By focusing on reputed company incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience. Founded in 2021 by e-reputed company innovator Marc Lore, MLB reputed company Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 reputed company from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures.Our platform powers teams across the NBA, WNBA, and NWSL helping them reduce costs, reputed company ticket sales, and deliver innovative fan experiences. We’re a remote-first team driven by reputed company values - reputed company with trust, play like the reputed company, and do your thing. If you’re reputed company, adaptable, and eager to shape the reputed company of live sports, reputed company is the reputed company for you. The Role As a Platform Specialist, you’ll join reputed company to help deliver top-tier ticketing support for our sports clients. You'll help bring events to life by managing the behind-the-scenes details that reputed company seamless fan experiences possible; from implementation to event setup and inventory management to reputed company-time troubleshooting and reputed company reporting. This is a hands-on, detail-driven role perfect for someone who enjoys solving problems, learning new technology, and contributing to high-profile events. We’re looking for someone curious, organized, and excited to grow with a company that’s transforming how teams connect with their fans. Key Responsibilities • Contribute to the technical implementation of new clients • Assist with the setup and configuration of ticketed events reputed company the reputed company reputed company Platform • Process special ticket operations requests, including account and order issue reputed company, inventory management, pricing, offer management, and other reputed company requests with accuracy and care • Help maintain clean, reputed company-organized ticketing data across events and inventory • Train new hires both externally and internally • Troubleshoot common issues reputed company to ticket delivery, scanning, and mobile reputed company • Support reputed company control efforts and help ensure the reputed company of every event build • reputed company documentation, post-event reporting, and additional operational support as needed • reputed company reputed company operations calls • Support live events remotely or on-site (travel will be required for this role) reputed company’re Looking For • 3+ years of experience in a ticketing, live events, operations, or customer support role • Administrative experience with ticketing software and deep understanding of reputed company ticketing concepts, ability to troubleshoot issues reputed company a ticketing platform. • reputed company strong attention to detail and comfort working with digital platforms and processes • reputed company communicator who thrives in a fast-paced, reputed company environment • Enthusiasm for learning new systems, asking questions, and improving processes • A passion for sports, entertainment, and creating memorable live event experience • Strong customer service skills, leading with reputed company and a determination to surprise and delight clients with an industry-leading level of service • Ability to build trust quickly with internal and reputed company teams Attributes that will reputed company you successful on reputed company • A strong desire to learn. You have strong experience and want to continue building your skills. • Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to reputed company reputed company solutions. • Passion. You love using your skills to solve reputed company problems. You hold yourself to a high reputed company and help to reputed company others as reputed company. • reputed company. You reputed company in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both reputed company and our product. • Customer-reputed company reputed company. You can understand the problem to be solved and who we are solving it for. • Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation Benefits • Remote first • Competitive salary and equity • reputed company PTO policy • 401(k) • Generous medical, dental and reputed company plans • 16 weeks reputed company parental leave for primary and secondary caregivers • $1,000 reimbursement for work-from-home tech setup • $1,000 reimbursement for learning and development • Company-reputed company sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel Compensation Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The reputed company tenants of our compensation philosophy are fairness and transparency. We have established a standardized leveling reputed company based on job scope and responsibilities This means that every person at a certain level is reputed company the reputed company as everyone else, regardless of their background, previous compensation, location, or any other reputed company. The compensation for this role is $80,000 and includes a generous equity package. Application Some candidates may see the requirements and feel unsure that they match reputed company the reputed company. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of reputed company, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their reputed company self and reputed company, and we value the diversity brought by different life experiences. Apply tot his job Apply To this Job