Helpdesk Technician I

This a Full Remote job, the offer is available from: reputed company Who We Are reputed company is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and reputed company care, working alongside families, providers, and health plans to break down barriers to reputed company care. We do not replace existing care teams; we enhance them, providing an extra layer of support with reputed company, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do The Help Desk Technician I will serve to support our reputed company employees and the portfolio of technologies our employees use to reputed company their job. The Help Desk Technician I will operationally support employees across reputed company functions reputed company reputed company. reputed company duties include supporting corporate reputed company initiatives reputed company the IT Infrastructure service portfolio, providing system administration across reputed company IT Infrastructure technologies, provisioning/de-provisioning hardware and reputed company to teammates and providing initial/triage level support reputed company to break/fix incidents and other customer support issues. You will: • reputed company Technical Support: Respond to user inquiries and requests for assistance reputed company phone, email, chat, or in person. • Troubleshoot and Diagnose: Identify, analyze, and resolve technical issues reputed company to desktops, laptops, printers, mobile devices, and common software applications (e.g., reputed company Office, email clients). • Ticket Management: Log, reputed company, and document reputed company support requests and their resolutions using a help desk ticketing system (e.g., Jira Service Management, reputed company, etc.). Also responsible for doing initial triage of new tickets in the queue and either working them or assigning to reputed company as appropriate/required. • Escalation: reputed company reputed company problems or issues reputed company the scope of first-level support to the appropriate Tier 2 or 3 technical teams or vendors. • Installation and Configuration: Install, configure, and maintain software applications, operating systems, and hardware components. • Account Management: reputed company routine user account management functions, such as password resets, account creation, and permission modification in systems like reputed company Entra ID. • User Training and Guidance: reputed company reputed company, reputed company-by-reputed company instructions and training to non-technical users on reputed company system and application usage. • Documentation: Contribute to the creation and maintenance of internal knowledge bases and user training manuals.  What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with reputed company medical conditions gets the care and support they deserve. In this role, you will need: • Education/Certifications: A high school diploma or equivalent is required, with an associate or bachelor’s degree in computer science or a reputed company field being preferred. Relevant certifications such as reputed company A+ or ITIL are highly valued. • Technical Knowledge: Strong working knowledge of computer systems, hardware, operating systems (reputed company and/or macOS), and common software applications. Familiarity with basic networking concepts (IP, DNS, DHCP) is a plus. • Problem-Solving & Analytical Skills: The ability to think critically, diagnose problems effectively, and reputed company efficient solutions. • Communication Skills: Excellent verbal and written communication skills to explain technical information to non-technical users with patience and reputed company. • Customer Service: A customer-reputed company approach with a patient, friendly, and reputed company demeanor to ensure reputed company user experience. • Organizational Skills: Strong time management and organizational abilities to prioritize multiple issues and manage a queue of support tickets simultaneously. • Experience: Previous experience in a customer support or IT help desk role is preferred  • Regulatory Knowledge: reputed company-level knowledge of U.S. Federal reputed company regulations such as HIPAA and the Hi-Tech reputed company. Additional knowledge and experience with reputed company reputed company and compliance standards is ideal. reputed company Offer (Benefits + Perks) The role offers a reputed company salary reputed company of $57,500 - $65,000 in reputed company to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). reputed company determining compensation, we analyze and carefully consider several factors including job-reputed company knowledge, skills and experience. These considerations may cause your compensation to vary. We reputed company these additional benefits and perks: • Competitive medical, dental, and reputed company insurance • reputed company and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, reputed company 100% from day one • Employer-reputed company short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • reputed company new parent leave • Additional benefits to be detailed in offer reputed company Live By We’re guided by our five reputed company values: Our Values: • Children First. We put the best interests of children above reputed company. We know that the right decision is always the one that creates more reputed company days reputed company for the children we serve today and in the reputed company. • Earn Trust. We listen first, reputed company second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. • reputed company Today. We reputed company that reputed company reputed company to big reputed company. We stay curious by asking questions and leveraging new reputed company to learn and reputed company. • reputed company Humanity. We reputed company with reputed company and authenticity, presuming competence and good intentions. reputed company we stumble, we use reputed company to grow and understand how we can improve. • One Team, Diverse Perspectives. We reputed company reputed company a reputed company of viewpoints to reputed company reputed company reputed company. Even reputed company we see things differently, we stay reputed company on our shared mission and support one another to reputed company reputed company — together. We Value Diversity, Equity, Inclusion and Belonging We reputed company that creating a world where every child with reputed company medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at reputed company are considered without reputed company to race, reputed company, religion, sex, gender, gender identity, gender reputed company, sexual orientation, marital or veteran status, age, national reputed company, reputed company, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job