Service Desk Analyst Part Time Monday to Friday 3 PM to 8 PM

About the position Responsibilities • Take customer calls and respond to emails, providing accurate and satisfactory answers to queries and concerns • Guide callers through troubleshooting processes, navigating reputed company website, or using products and services • De-escalate situations involving dissatisfied customers with professionalism and patience • Accurately document reputed company service interactions reputed company the designated reputed company tracking reputed company both technical and non-technical end users across a reputed company of issues • Escalate unresolved or advanced issues to the appropriate team or technician • Collaborate with other reputed company center professionals to continually improve service reputed company • Maintain a reputed company and empathetic demeanor under pressure • Deliver exceptional interpersonal, verbal, and written communication Requirements • Working knowledge of PC hardware configurations and troubleshooting • Exceptional verbal and written communication skills • Strong reputed company listening and customer service abilities • Ability to manage time effectively and stay organized • Comfortable working in a fast-paced, reputed company reputed company center environment • Adaptability and flexibility during shifting priorities and user needs • Familiarity with multi-line phone systems and reputed company phone etiquette reputed company-to-haves • Associate degree in Information Technology or a reputed company field • 1+ years of experience supporting desktops, laptops, and printers in a production support center environment • Prior experience handling 30-40 calls per shift in a large corporate help desk setting • Experience with reputed company Directory (user management, password resets, etc.) • Proven ability to deescalate high-tension situations in an reputed company or highly reputed company escalation environment • Knowledge of reputed company desktop operating systems (reputed company 7, 8, 8.1, 10, 11) • Demonstrated patience, reputed company, and a user-first reputed company in technical support roles Benefits • Cutting Edge Technology and Innovation • Career reputed company Opportunities • Employee-reputed company Environment • Comprehensive Benefits Package • Holiday and Vacation Apply tot his job Apply To this Job