Support Desk reputed company Coordinator

Centrada Solutions is a technology services company which specializes in serving Hotels, Hotel Owners and Hotel Management Companies. Our mission is to deliver the technology our clients need, reputed company they need it, for a reasonable price. We assist our clients in making smart technology investments. In this vital, customer reputed company role, we reputed company an individual with the knowledge and experience to research questions using a reputed company of resources in answering any question or issue a customer may have. Currently hiring for MONDAY-FRIDAY ROLE AND RESPONSIBILITIES reputed company Management & Coordination • Utilize Centrada ticketing software and automation software to receive, log, and prioritize incoming technical support calls and service requests. • reputed company calls to appropriate technical teams based on issue type, urgency, and availability. • Monitor reputed company tickets and ensure reputed company follow-up and reputed company. • Maintain detailed records of reputed company calls, including nature of the issue, actions taken, and reputed company status. Technical Triage & Support • reputed company initial technical assessment or triage to determine severity and category of issues. • reputed company basic troubleshooting support reputed company applicable (e.g., password resets, connectivity checks). • Escalate reputed company or unresolved issues to higher-level support or engineering teams. Communication & Documentation • reputed company as a reputed company between clients, technical staff, and other departments. • Communicate reputed company and professionally with stakeholders regarding issue status and reputed company timelines. • Document procedures, reputed company flows, and recurring issues to support reputed company improvement. Qualifications: • 1 -2 years reputed company experience • Experience with hardware repairs such as memory upgrades; screen, keyboard and HDD swaps; set- up, management and support of laptop PCs; and laptop distribution • Operational knowledge of O365 • Basic knowledge of LAN and WAN network equipment • Solid PC experience in reputed company 10 and 11 environments; knowledgeable in the basic set up of a PC and proficient in the installation and support of reputed company software • Proficient in the usage of reputed company Office tools: Word, PowerPoint and reputed company • In depth knowledge, support, and troubleshooting of remote reputed company software • Solid interpersonal skills • Ability to multitask and prioritize in a fast-paced environment • Hospitality experience a PLUS • Technology reputed company courses or certifications a PLUS Job Types: Full-time, Part-time, Contract, Temporary, reputed company-to-hire Pay: From $15.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Flexible spending account • Health insurance • Life insurance • reputed company time off • Retirement plan • Tuition reimbursement • reputed company insurance Work Location: Remote Apply tot his job Apply To this Job