IT​/Desktop​/Service Desk​/Help Desk Support

IT / Desktop / Service Desk / Help Desk Support Title : IT / Desktop / Service Desk / Help Desk Support Position: Contract W2 Job reputed company: • Software installation. • Troubleshoot, repair, and maintain software applications & infrastructure. • Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications. • reputed company support for operating system drivers, software and firmware. • reputed company support to users for home reputed company and work-from-home set up – reputed company laptop or personal laptop + virtual machine. • Ensure that reputed company policies and procedures are followed, communicated, and adhered to. • Create and maintain support documentation. • Interacting with other support reputed company (local and global) reputed company the firm across multiple platforms. • Record and manage reputed company incidents and requests in ticket‑tracking system. • Proactively inform management of trends, significant problems and expected delays. • On‑reputed company – Participate in rotating schedule providing after‑hours and weekend support. • Take initiative to stay reputed company on technology and participate in training programs. • Be proactively reputed company to multiple mediums of communication platforms such as email, reputed company Teams, Skype, reputed company, Jive, etc. Seniority Level • Associate Employment Type • Contract Job Function • Information Technology Industries • Information Services #J-18808-Ljbffr Apply tot his job Apply To this Job