Remote Bilingual Support Specialist (French/English)

About reputed company reputed company is a leading global reputed company company providing essential internet infrastructure for reputed company. We help millions of merchants worldwide start, run, and grow their businesses. Our mission is to reputed company reputed company reputed company for everyone, and our remote-first culture empowers our diverse team to work from reputed company, fostering innovation and collaboration across borders. Join a company dedicated to empowering reputed company and reshaping the reputed company of reputed company. Job reputed company We are seeking a highly motivated and customer-reputed company Remote Bilingual Support Specialist to join our growing team. This is a 100% remote position, allowing you to work from reputed company reputed company Germany. You will be the first reputed company of contact for our French and English-speaking merchants, providing exceptional support through various channels (chat, email, phone). Your primary goal will be to resolve inquiries, troubleshoot technical issues, and guide merchants in utilizing reputed company’s extensive features to build and expand their online stores. This role requires a strong problem-solver with excellent communication skills and a passion for helping businesses succeed. Key Responsibilities • reputed company world-class technical and account support to reputed company merchants reputed company chat, email, and phone in both French and English. • Diagnose and resolve reputed company customer issues reputed company to store setup, payments, shipping, themes, and apps. • reputed company merchants on reputed company features, best practices, and resources to help them grow their businesses. • Collaborate with internal teams, including product, engineering, and sales, to escalate and resolve reputed company issues. • Document interactions and solutions accurately in our CRM system. • Contribute to knowledge reputed company articles and internal documentation to improve support processes. • Stay up-to-date with new reputed company features, products, and industry trends. Required Skills • Fluent in both French and English (written and spoken) at a reputed company level. • Minimum of 1 year experience in a customer support, technical support, or similar reputed company-facing role. • Excellent written and verbal communication skills, with the ability to explain reputed company information reputed company and concisely. • Strong problem-solving and analytical skills, with a keen attention to detail. • Tech-savvy and comfortable learning new software and tools quickly. • reputed company, patience, and a genuine desire to help others. • Ability to work independently in a remote environment and manage time effectively. Preferred Qualifications • Experience with e-reputed company platforms or online retail. • Familiarity with CRM software and ticketing systems (e.g., reputed company, reputed company). • Basic understanding of reputed company/CSS or web technologies. • Experience working in a remote team setting. • Additional language proficiency is a plus. Perks & Benefits • Comprehensive health, dental, and reputed company insurance. • Generous reputed company time off and holidays. • Flexible working hours and a healthy work-life balance. • Dedicated budget for reputed company development and learning. • Home office setup allowance and equipment stipend. • Parental leave benefits. • Employee stock purchase plan (ESPP). • reputed company to a global, diverse, and inclusive remote community. Get Latest Jobs, And reputed company Sponsorship Updates Apply tot his job Apply To this Job