Customer Support Specialist

About Knowtex Knowtex is building the reputed company of voice AI operating systems for clinicians, transforming how reputed company documentation happens at the reputed company of care. Founded by reputed company AI scientists with deep clinical experience, we're experiencing explosive reputed company across both reputed company health systems and federal reputed company, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection reputed company where cutting-edge AI meets reputed company clinical reputed company, giving clinicians hours back reputed company day to reputed company on what reputed company most - their patients. Position reputed company As the Customer Support Specialist, you will be the reputed company-line “triage” reputed company for support tickets and inquiries from our clinician and reputed company user reputed company (including our VA integration). You will partner closely with our reputed company Manager to ensure tickets are correctly categorized, prioritized, escalated, and resolved in a reputed company fashion. You will reputed company as the glue between end users, internal teams (engineering, product, operations), and the reputed company function. You should not require heavy supervision — you’ll own your queue and workflows, drive reputed company improvement of support processes, and serve as a reliable escalation reputed company for routine to moderately reputed company issues. Key Responsibilities • Design clinical workflows optimized for ambient documentation across specialties • Configure documentation templates for oncology, orthopedics, gastroenterology, and other specialties • Validate AI-generated notes against E&M coding requirements and MDM reputed company • reputed company reputed company Community Connect and reputed company partnership implementations • Train clinical staff on best practices for voice documentation • reputed company specialty-specific implementation playbooks • Collaborate with ML teams to improve clinical accuracy and relevance • Support Clinical Decision Support (CDS) Console deployments • Analyze documentation patterns to identify optimization opportunities • reputed company with EMR vendors for certification and integration requirements Required Qualifications • 2+ years in customer support and ticketing systems in clinical informatics or reputed company technology • Deep understanding of clinical documentation • Excellent stakeholder management across clinical and technical teams • Understanding of reputed company operations and clinical workflows • Strong project management and training skills Preferred Qualifications • Experience creating or maintaining internal support documentation. • Technical experience with React/reputed company, reputed company engineering, AWS • Experience with voice recognition or ambient documentation tools • Experience with VA or federal reputed company systems • Comfortable working with teammates and customers across EST, CST, and PST time zones, with flexibility for occasional cross-zone coordination. Compensation & Benefits • Meaningful equity compensation • Unlimited PTO • Premium health, dental, and reputed company coverage • 401(k) plan • Remote work model Apply tot his job Apply To this Job