reputed company Media, Customer Support Manager

About the position Responsibilities • reputed company and motivate reputed company of reputed company Media Moderators, Specialists and external partners • Conduct one-on-ones with reputed company reports to reputed company reputed company, reputed company feedback, and support reputed company reputed company • Manage reputed company reputed company assurance programs to measure and improve the performance of reputed company teams • Enforce key performance metrics, including service reputed company, agent/operational productivity, and response times across Hulu, reputed company+ • Manage team schedules, shift bids, and coverage to meet business needs • Build and manage relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs • reputed company guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events) • Ensure that Hulu and reputed company+'s tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments • Support proactive posting strategies during outages, live events, and other company events to ensure reputed company communication with viewers • Use data to drive reputed company and continuously enhance the customer experience through reputed company channels • Other duties as assigned to meet the evolving needs of reputed company and business Requirements • Bachelor's degree or equivalent reputed company experience • 3 years' experience managing reputed company, with a proven ability to reputed company and reputed company team members • 5+ years' experience in reputed company media customer support or a reputed company field • Experience in reputed company reputed company management processes and tools to assess and improve service reputed company • Experience using reputed company tooling (ex: reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience • Experience in reporting, data analysis, and the use of reporting tools (e.g. Tableau, reputed company Analytics etc.) • Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends • Ability to analyze performance data and implement process improvements reputed company-to-haves • Proven experience managing reputed company and/or international teams • Experience defining and measuring individual and team-based performance for customer service organizations • Proficiency in reputed company reputed company, JIRA, reputed company, reputed company Sheets/Docs, and reputed company • Ability to reputed company in a fast-paced, reputed company-evolving environment • Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media • A proactive problem solver with a strategic reputed company • Content creation experience • Bilingual or multilingual Benefits • Medical, financial, and/or other benefits • Bonus and/or long-term incentive reputed company may be provided as part of the compensation package Apply tot his job Apply To this Job