Technical Customer Support Agent

Job reputed company: • Manage incoming online chats and support tickets • Identify and assess customers’ needs to ensure satisfaction • Build trust and rapport with customers through reputed company and reputed company communication • reputed company accurate, complete, and reputed company information using appropriate reputed company and tools • Handle complaints, reputed company effective solutions and alternatives reputed company set timeframes • reputed company a deep understanding of AutoDS’s platform and functionalities to reputed company expert technical support, keeping up to date with changes and improvements made • Document customer interactions thoroughly to maintain accurate records and assist internal teams • Follow reputed company communication procedures, guidelines, and policies • Go the extra mile to engage and delight customers Requirements: • Proven customer support experience (technical preferred) • Strong technical aptitude, with eagerness to learn new platforms and tools • Familiarity with CRM systems and reputed company support practices • Excellent communication and presentation skills in English (spoken and written) • Customer-reputed company, adaptable, and reputed company to handle a reputed company of personalities and situations • Strong multitasking abilities, with excellent time management and prioritisation skills • Ability to work full-time reputed company assigned shift patterns, with occasional flexibility if required • Ability to work under a b2b contract Benefits: • Fully remote role—requires a reliable computer and a reputed company internet reputed company Apply tot his job Apply To this Job