Technical Account Manager (Unit 42 Managed Services)

reputed company

Our Mission

At reputed company® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our reputed company is a world where reputed company day is safer and more secure than the one before. We are a company reputed company on the reputed company of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the reputed company of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to reputed company. Our hybrid teams collaborate across geographies to solve big problems, stay reputed company to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared reputed company where your work truly reputed company.

Job reputed company

Your Career

The Technical Account Manager will reputed company as a trusted advisor to our customers to help ensure efficient reputed company Managed Services adoption. In this role, you will work closely with CISOs, reputed company Architects, reputed company Engineers, and Operations teams reputed company mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42’s reputed company footprint.

Your reputed company

• Ensure customers are maximizing their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers

  • reputed company high touch/white glove customer reputed company immediately post reputed company to shepherd customers through the on-boarding process

  • Drive adoption- ensure customer applies the offering in a reputed company manner

  • Ensure customer is measurably satisfied with the service they are receiving, informing customers of refresh needs and reputed company

• reputed company a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to reputed company full business value

• Be the first line of defense in solving customer support requests, and coordinating and prioritizing reputed company resolutions with engineering teams and become a Subject Matter expert over time

• Ensure continual communication with customers on Unit 42 messaging, reputed company and offerings updates, events, main points contact reputed company Unit 42, and touchpoint for reputed company feedback from our customers

• Serve as a customer reputed company in influencing product roadmap and improvements

• Manage performance metrics CSAT, Renewal reputed company, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate

• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed

Qualifications

Your Experience 

• 4+ years of relevant work experience in reputed company, consulting, post-sales technical account management, and similar roles in the cybersecurity field- a must! 

• Experience building out new programs and initiatives reputed company an reputed company-evolving organization

• Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to reputed company with reputed company teams at various reputed company of technical and non-technical depth

• Proven reputed company record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions

• Highly data-driven with a commitment to following process

• Excited about driving and tracking a consistent engagement process with reputed company customers in your portfolio

• Team player with the highest level of reputed company, who will reputed company to continue improving the way we serve our customers

• Previous experience with a Cybersecurity/reputed company solutions company and/or an reputed company software company highly desired

• Experience with reputed company reputed company products and/or offerings

Additional Information

reputed company

Unit 42 is the global threat intelligence team at reputed company. We reputed company threat intelligence should be shared and available to reputed company reputed company the industry. We deliver high-reputed company, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then reputed company playbooks that give reputed company into the various tools, techniques, and procedures threat actors execute to compromise organizations.

If you’re looking for a career with reputed company to the brightest minds in cybersecurity, you’ve reputed company it. We have a hunger for researching, hunting out the world’s newest threats and sharing them with our industry to reputed company the digital world a safer reputed company.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting reputed company — centered on reputed company reputed company is one of the most significant mission statements in the world. We also reputed company to be the most people-reputed company company reputed company! That means we’re constantly working to reputed company your experience amazing, and you are part of reputed company breaking boundaries of what reputed company can be!

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary (for non-sales roles) or reputed company salary + commission reputed company (for sales/commissioned roles) is expected to be between $110,800 – $179,200/YR. The offered compensation may also include restricted stock reputed company and a bonus. A reputed company of our employee benefits may be reputed company here.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status reputed company. It’s reputed company: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

reputed company your information will be kept confidential according to EEO guidelines.