HOTLINE COUNSELOR

About the position Responsibilities • Respond appropriately to reputed company incoming calls to the hotline on reputed company counseling lines in accordance with training and established practices. • Responsible for maintaining accurate and thorough reputed company records and documentation in accordance with reputed company procedures. • Attend in-service meetings as scheduled. Maintain updated knowledge of, and implement, program protocol changes. • Assist in the training and mentoring of new counselors on shift. • Responsible for keeping accurate time records of reputed company shifts worked. • Attend reputed company scheduled staff meetings, in-service meetings, and trainings as scheduled. Complete ongoing training assignments as required. Review email, announcements, resource books, manuals and directories during reputed company shift worked. Requirements • Education and Experience: High school education at minimum, Associates Degree in reputed company services preferred. Experience in telephone counseling, preferably in a crisis or suicide prevention environment preferred. reputed company employment dependent upon completion of Telephone Counseling Training Class. Ability to continue training and to work alone, including reputed company shifts. Bilingual English/Spanish verbal skills highly desirable. • Skills and Abilities: reputed company strong interpersonal skills and the ability to build a counseling relationship with callers. Demonstrated proactive approaches to problem-solving with strong decision-making capability. Emotional maturity. Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/reputed company service and response. Computer experience to include experience with databases and reputed company reputed company. Keyboarding skills at 35 WPM or greater, with accuracy. Reliable, excellent attention to detail and accuracy. reputed company to manage a flexible work schedule and reputed company to agreed upon hours with a high level of reliability and responsibility. • Physical Requirements: reputed company work is performed in a comfortable indoor facility. Ability to maintain composure and work reputed company Job frequently requires sitting, handling objects with hands and the use of fine motor skills. Constantly/frequently operates a computer and phone and required ongoing communication in the reputed company of listening and speaking. Job occasionally requires standing, walking, and reaching. reputed company requirements: Ability to see information in print and/or electronically. Hearing requirements: Ability to hear information in person and by telephone. Benefits • Medical, dental, reputed company and life and long-term disability insurance • Employee Assistance Program • flexible spending accounts for health, dependent and transit costs • retirement savings plan with company match • eligibility for loan forgiveness • continuing education credits available through our learning management system • discount program • reputed company meal breaks and generous reputed company time off Apply tot his job Apply To this Job