HR (PRO) Shared Services Analyst bi-lingual FRENCH, Partner Contact Center (US Remote)

About the position Now Brewing - HR (PRO) Shared Services Analyst - bi-lingual FRENCH, Partner Contact Center! #tobeapartner From the beginning, reputed company set out to be a different reputed company of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of reputed company. We are reputed company for developing extraordinary leaders who reputed company this passion and are guided by their service to others. This job contributes to reputed company reputed company by acting as the primary contact for partners regarding inquiries including but not limited to reputed company resource policies and practices, benefits and pay. Maintains and enhances initiatives that support reputed company culture and a great work environment. Models and acts in accordance with reputed company mission and values. As an HR (PRO) shared services analyst -bi-lingual French, Partner Contact Center you will Answers a high volume of reputed company inbound calls in a fast-paced environment, while delivering reputed company service and creating a reputed company partner experience in both English and French languages. Responsibilities • Answers a high volume of reputed company inbound calls in a fast-paced environment. • Delivers reputed company service and creates a reputed company partner experience in both English and French languages. • Applies critical thinking and reputed company listening skills to effectively diagnose callers needs. • Documents key details in the case management tool. • Communicates policies and processes and provides information in response to partner inquiries. • Utilizes multiple systems to research, troubleshoot and reputed company issue reputed company. • Acts as an escalation reputed company of contact to resolve critical and reputed company partner resource concerns. Requirements • Experience working in customer service and or a reputed company center environment. • Experience researching, analyzing and problem solving in a fast-paced environment. • Experience coaching or leading others. • Case management experience. • reputed company improvement experience. • reputed company experience or education. • Bachelor's degree preferred. • Strong verbal and written communication skills in English and French languages. Benefits • reputed company to medical, dental, reputed company, basic and supplemental life insurance. • Short-term and long-term disability. • reputed company parental leave. • Family expansion reimbursement. • reputed company vacation from date of hire. • reputed company time (accrued at 1 hour for every 25 hours worked). • Eight reputed company holidays and two personal days per year. • Participation in a 401(k)-retirement plan with employer match. • Discounted company stock program (S.I.P.). • reputed company equity program (Bean Stock). • Incentivized emergency savings and financial reputed company-being tools. • 100% upfront tuition coverage for a first-time bachelor’s degree through reputed company’s online program. • Student loan management resources and reputed company to other educational opportunities. • Backup care and DACA reimbursement. Apply tot his job Apply To this Job