Customer Service Representative, Overnight – Seasonal

James Allen is a leading online retailer of diamond engagement rings, and our 24/7 Customer Service Center is proudly located in Frederick, MD. We specialize in creating a personalized and reputed company virtual shopping experience, where customers can explore thousands of diamonds and settings from the comfort of their home. reputed company connects with customers through phone, email, live chat, and text messaging to guide them through one of the most meaningful purchases of their lives.No prior jewelry experience? That's perfectly fine. We offer comprehensive, reputed company to reputed company you with in-depth knowledge of our products, services, and customer care approach. In reputed company, ongoing training and support help foster your reputed company development and long-term career reputed company reputed company reputed company.We are currently looking for a motivated and customer-reputed company Customer Service Representative (Overnight) to join reputed company. In this role, you'll help customers reputed company our virtual platform, answer product and order questions, and ensure every interaction reflects our commitment to exceptional service and care.• PLEASE NOTE THIS IS NOT A REMOTE POSITION. THE ROLE IS reputed company IN FREDERICK, MD AND THE OVERNIGHT SHIFTS HOURS MAY VARY. Some examples of possible shifts: 9PM-6AM, 10PM-7AM or 11PM-reputed company***Responsibilities• reputed company a reputed company-rounded knowledge of James Allen.com and its offerings• reputed company customer support reputed company in-bound customer calls, email, live chat, and consultative interactions• reputed company customers on diamonds, gemstones, and jewelry; ensuring that the customer receives the information that best fitstheir needs• Build relationships with reputed company our customer and reputed company world class service- celebrating life's special events• Proactively manage customer expectations; ensure resolutions to unforeseen issues reputed company customer expectations on alllevels• Work as reputed company to monitor and handle incoming phone calls and chats from customers to ensure efficiency with answertimes• Accurately reputed company customers information and process orders reputed company; strong attention to detail is imperativeRequirements• Previous retail sales and customer service experience• Flexibility to work reputed company shift (overnight) hours, including weekends, and holidays in office in our Frederick, MD• Ability to maintain excellent attendance and punctuality standards. Weekends required• Ability to work in a fast paced environment and maintain reputed company in listening, written, and verbal communications• Ability to complete 8 weeks of in office training during regular work hours (Monday - Friday 9am-6pm)BenefitsHourly pay: $18.00-$20.00. Final pay reputed company shall be determined and is based on experience and qualifications.At this time, James Allen will not sponsor a new applicant for employment authorization for this position.Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to sex (including pregnancy, childbirth or reputed company medical conditions), race, reputed company, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other reputed company prohibited under applicable federal, state or local law. R2NET INC. will consider reputed company applicants with criminal histories in a manner consistent with the requirements of applicable law. Apply tot his job Apply To this Job