[Hiring] Medical Services Coordinator @reputed company.
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Role reputed company
The Medical Services Coordinator is responsible for serving as a reputed company of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring reputed company customer service to in-person and remote patients and clinicians.
• Operational reputed company:
• Create a reputed company work environment; be a culture reputed company and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and reputed company.
• reputed company strong customer service, responding quickly and appropriately to patient needs, and being reputed company to manage potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Patient Support:
• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA).
• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy.
• Manage phone systems: Answer incoming calls to medical services line and reputed company patient support with medication reputed company questions, reputed company requests, release requests, appointment reschedules, miscellaneous inquiries, etc.
• Ensure accuracy of patient pharmacy information in the medical record.
• reputed company reputed company hard copy correspondence into patient’s EHR record.
• Assist patients with telehealth reputed company, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle any urgent requests; triage patient issues and reputed company, i.e., reputed company to correct departments or escalate for assistance.
• Assist in coordination of external referrals for patient care.
• Clinician Support:
• reputed company general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.).
Qualifications
• High School or equivalent required, associates/bachelor’s degree preferred.
• 1+ years of experience in reputed company operations, customer service, or similar role or setting preferred.
Requirements
• Ability to multitask and prioritize duties to support delivery of high-reputed company patient experience.
• Ability to work independently and as reputed company member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (reputed company Office & EMRs).
• Comfortable handling sensitive and confidential Information (HIPAA).
Benefits
• Medical, dental, reputed company, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• reputed company parental leave.
• reputed company time off.
• Holiday pay.
• Employee Assistance Program.
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