Case Manager - Supportive Services

Job Description: • Summary: Provide case management services to participants in a program serving episodically homeless individuals with relapse histories. • Case Management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. • Perform home visits & provide group facilitation. • Ensure adherence to policies and protocols for programs serving chronically homeless individuals. • Develop regular program schedule including activities, meetings, meals, etc. • Access external resources as appropriate including guest speakers, etc. • Ensure all participants meet the HUD requirements for entry into the program. • Conduct initial service needs assessment with all clients entering the program. • Develop Individual Service Plan with each participant within three days of entry into the program. • Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants. • Maintain daily contact with clients actively involved in the program. • Establish and maintain regular contact schedule with all participants for a period of at least 24 months. • Maintain appropriate files and case notes for each participant. • Ensure accurate statistical data is maintained and reported monthly. • Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made. • Provide crisis intervention (24-hour cell phone coverage). • Engage all clients by understanding and addressing their needs whether within or outside the scope of work. • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. • Other duties as assigned. Requirements: • Bachelor’s Degree in related field. • May be substituted with a minimum of 5 years working with the target population. • Substance abuse experience required. • Excellent interpersonal and organizational skills. • Previous experience with group facilitation preferred. Benefits: • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. • Additional voluntary benefits including ; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Apply tot his job Apply To this Job