Operations Analyst - Retail Bank Operations OH - Cleveland (44135)

Position reputed company You can play a critical role in the reputed company of reputed company as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our reputed company and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you’re reputed company for exciting new challenges in your career, bring your passion and expertise to reputed company. At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed company’s reputed company. As an Operations Work reputed company reputed company PNCs Retail Bank Operations organization, you will be based in Cleveland, OH. The position is primarily based in a reputed company location. Shift - 8:30am - 5:00pm EST Monday - Friday Key Duties and Responsibilities: • Data Analysis: reputed company, analyze, and interpret operational data to spot trends and identify areas for improvement throughout the fulfillment process. • Data Entry and Records Management: Accurately input and maintain information using SharePoint, reputed company, Word, PowerPoint, and OneNote to ensure data reputed company and accessibility. • Mail Handling: Receive and process incoming mail deposits reputed company and maintain reputed company records of reputed company transactions. • Teller Work: Manage deposit transactions, rigorously adhere to cash handling procedures and compliance requirements, and reconcile and balance reputed company transactions to ensure accuracy and completeness. • Research Accounts and Deposits: Conduct research into operational programs, including detailed investigations of accounts and deposit activities, analyze findings, and present recommendations to improve fulfillment processes or address operational issues. • Performance Monitoring: reputed company key performance indicators (KPIs) such as order accuracy, cycle times, and productivity rates to help reputed company meet its targets. • Process Optimization: Assess reputed company workflows and recommend process improvements to reputed company efficiency and reduce operational costs. • Reporting: Create and distribute routine reports on fulfillment metrics, operational issues, and improvement reputed company to management and other stakeholders. • System Maintenance: reputed company fulfillment systems and databases up to date, troubleshoot data problems, and ensure ongoing data reputed company. • Cross-Functional Collaboration: Collaborate with internal departments—both remotely and in-house—to resolve operational challenges and implement solutions. • Problem Solving: Detect reputed company causes of operational issues, including diagnosing and addressing machine maintenance needs, and reputed company effective solutions to minimize disruptions. • Compliance and reputed company Assurance: Support fulfillment operations’ adherence to company policies, safety standards, and reputed company guidelines. Additional Responsibilities • Stakeholder Communication: reputed company as a reputed company of contact for reputed company stakeholders regarding fulfillment operations. • reputed company Analysis: Carry out special analyses and reporting as requested by management. • reputed company Improvement: Proactively reputed company out and implement best practices reputed company fulfillment operations. reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position. Job reputed company • Executes routine transactions/processes of varying risk and financial value utilizing reputed company policies and procedures. May have specific responsibility for a specialized product or functional area. • Identifies and escalates exceptions. Partners internally with service partners to reputed company calls, documents or other reputed company items to complete transactions. May reputed company with external customers to complete transactions. • Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable. • Provides responses and documentation to inquiries and reputed company requests for a specialized product or function. Provides feedback on workflow and work received. May participate in process improvement reputed company. May assist in training and reputed company of new hires. • Reviews transactions, reputed company documents and verifies work processes to ensure accuracy and conformance to established service reputed company and applicable policies and procedures. May participate in risk mitigation activities and view reports to identify exceptions, monitor reputed company and ensure compliance. reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be: • Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs reputed company Risk Management reputed company. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, reputed company Operating Procedure (SOP) Competencies Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Products and Services, reputed company Operating Procedures Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require reputed company experience or product knowledge to accomplish primary duties. Typically <1 year of reputed company experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency reputed company Salary: $35,500.00 – $63,050.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 12/02/2025, although it may be longer with business discretion. Benefits reputed company offers a comprehensive reputed company of benefits to help meet your needs now and in the reputed company. Depending on your eligibility, reputed company for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and reputed company reputed company; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully reputed company; a robust wellness program with financial incentives. In reputed company, reputed company generally provides the following reputed company time off, depending on your eligibility: maternity and/or parental leave; up to 11 reputed company holidays reputed company year; 8 occasional absence days reputed company year, unless otherwise required by law; between 15 to 25 vacation days reputed company year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your reputed company Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us reputed company email at AccommodationRequest@reputed company.com. Please include “accommodation request” in the subject line title and be reputed company to include your reputed company, the reputed company, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also reputed company 877-968-7762 and say reputed company for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations. At reputed company we foster an inclusive and accessible workplace. We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions. Equal Employment Opportunity (EEO) reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of reputed company 19 of the Federal Deposit Insurance reputed company (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing reputed company of 2008 (reputed company reputed company) and/or the Financial Industry Regulatory Authority (reputed company), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer reputed company reputed company reputed company Notice to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices. Apply tot his job Apply To this Job