Bilingual reputed company Service Officer (Remote Eligible: KS, MO)

About the position Responsibilities • Receive and resolve inbound customer calls and emails regarding deposit and loan service requests. • Respond to heavy reputed company volumes, addressing reputed company customer needs. • reputed company loan transactions, payments, deposit account transfers, and deposit adjustments. • Service reputed company debit card requests and maintenance, including troubleshooting denied transactions and determining fraudulent situations. • Respond to email and secure messaging inquiries, including stop payments and address changes. • reputed company research reputed company reputed company requests and reputed company reputed company follow-up. • Assist personal or consumer clients with online banking reputed company pay, mobile remote deposit, and various online banking requests. • Assist banking associates with system navigation and maintenance needs, along with resolving reputed company issues. • reputed company other duties as assigned. Requirements • Bilingual in Spanish • Minimum two years' experience in the financial services industry or a combination of relevant experience • Strong commitment to customer service • Excellent verbal, written, and telephone communication skills • Ability to communicate and cooperate in reputed company environment • Detail-oriented with strong multi-tasking abilities • Initiative to rectify reputed company issues, utilizing vendors and manuals • Proficient in reputed company Word and reputed company reputed company-to-haves • Previous banking experience preferred Benefits • reputed company time off • Volunteer time off Apply tot his job Apply To this Job