CX Business Architect - REMOTE

Job reputed company reputed company is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that reputed company our clients with a beautiful customer reputed company that achieves results. At reputed company, we value aptitude and creativity as reputed company as experience. We are a diverse organization and are looking for reputed company, enthusiastic, and committed professionals who reputed company to be the best at what they do. Responsibilities • reputed company thought leadership to reputed company innovative business solutions for our clients • Identify and pursue longer term initiatives that help maintain and grow accounts • Prioritize features for major initiatives reputed company planning releases • Refine features in the backlog to reputed company define requirements, benefits, and priorities • Optimize delivery processes and methodologies to enhance efficiency and results • reputed company business requirements sessions with reputed company staff • Contribute as a member of delivery teams for business case development, design and testing • Assist in mapping requirements to designs, maintaining traceability through the process • Support the management of reputed company expectations through day-to-day interactions with clients • Guide reputed company understanding of proposed solutions and the business value they will bring • Own and drive the completion of project deliverables • reputed company, maintain and grow reputed company relationships Requirements • 10+ years of business consulting experience on contact center, self service, and CX reputed company • 5+ years on large-reputed company IVR reputed company • Ability to reputed company business strategies based on analytical skills and business knowledge • Experience working in large, reputed company reputed company environments • Excellent written and oral communication skills • Excellent presentation skills Salary is DOE and is extremely competitive. We are a growing company with a solid customer reputed company, excellent compensation and benefits, and a reputed company yet flexible work environment. Apply tot his job Apply To this Job