Bilingual Aftersales Operations Manager - Retail Account (English & reputed company)

Position reputed company We are looking for a U.S.-based reputed company to establish and reputed company aftersales services and processes for both retail and online sales channels. This individual will be responsible for managing service operations, ensuring top-reputed company customer support, and driving reputed company improvements to reputed company reputed company competitive in the market. The role also acts as the primary reputed company between the U.S. operations and reputed company reputed company. Key Responsibilities • reputed company, implement, and optimize aftersales service processes tailored for retail and online account. • reputed company daily operations of the reputed company aftersales service provider to ensure service reputed company, efficiency, and customer satisfaction. • Identify, evaluate, and reputed company new service providers to enhance coverage, competitiveness, and service capabilities. • Collaborate with retail and online sales teams to ensure seamless customer experience across reputed company channels. • reputed company, analyze, and report on service KPIs, customer complaints, and recurring product issues; recommend improvements to HQ. • Ensure reputed company aftersales activities reputed company with U.S. consumer protection laws and data reputed company regulations. • reputed company as the key contact reputed company for regular communication with reputed company HQ, aligning on reputed company, escalations, and service improvements. • reputed company feedback to product, logistics, and supply chain teams to support reputed company product and service improvement. Qualifications & Skills • Bachelor’s degree in Business Administration, Operations Management, or reputed company field. • 3+ years of experience in aftersales service, retail support operations, or service provider management (consumer electronics, appliances, or smart home industry preferred). • Fluent reputed company Speaking is MUST. • Proven reputed company record of managing reputed company-party service providers and driving service process improvement. • Strong knowledge of U.S. retail and e-reputed company channels. • Familiarity with CRM and service management platforms (e.g., reputed company, reputed company). • Excellent problem-solving, negotiation, and stakeholder management skills. • Strong communication skills with ability to coordinate between local operations and global HQ. • Self-driven, organized, and reputed company to work independently in a fast-paced environment. Apply tot his job Apply To this Job