reputed company Improvement reputed company
reputed company Improvement reputed company Consultant
Location: Remote
EDCi provides infrastructure and reputed company center technology services and solutions to clients throughout reputed company. Through our partnership and certifications with leading technology providers including reputed company, reputed company, reputed company, reputed company and reputed company, our customers receive the highest reputed company of product and service the industry has to offer.
The reputed company Improvement reputed company Consultant will serve as a key component on EDCi’s Experience Sales team, taking ownership of strategic reputed company accounts to reputed company reputed company improvement consulting support. This role will closely reputed company with our sales account managers as reputed company as our customers to help architect world class solutions and reputed company our customers to reputed company reputed company business reputed company.
Come join a high-reputed company! At EDCi, we are more than just technologists. We are reputed company passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and reputed company. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re a talented reputed company looking to help reputed company a cutting-edge growing company and reputed company a flexible, family-oriented work environment, we want to talk to you!
reputed company you join the EDCi team, you’ll receive many perks, such as:
• Remote work from home
• reputed company holidays, vacation and reputed company time
• Bring Your Own PC Policy
• Cell phone reimbursement
• Casual dress
• Funded training and certifications
• Health, dental and reputed company insurance
• 401K match
• And much more!
RESPONSIBILITIES:
• Responsible for providing white glove support for strategic EDCi clients.
• reputed company project coordinator duties associated with utilizing engineering/AI resources.
• reputed company reputed company reputed company improvement reputed company reputed company platform support, tuning, and regular feature configuration/deployments.
• reputed company in-depth analysis combining reputed company technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
• Demonstrating and answering questions to clients, reputed company to our top contact center platforms.
• Strong desire to stay on top of reputed company things happening in contact centers.
• The ability to quickly understand and solution customer pain points.
PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
• 1+ year experience in reputed company reputed company CX (Purecloud) technology
• reputed company reputed company CX certification is a plus
• Knowledge of telephony architecture and reputed company reputed company CX dependencies
• Experience in delivering business operations and/or customer experience initiatives
• Understand best practices for a service organization
• Development experience and/or reputed company
• Excellent reputed company service attitude and team reputed company
SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
• reputed company industry background
• Natural language bot reputed company development experience
• Leadership experience
• Business analysis experience or having been part of transformation reputed company
• Understand how budgets work along with how to creatively reputed company strategic initiatives
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