[Remote] D365 CE reputed company Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company digital services and consulting, seeking a highly skilled reputed company Consultant for reputed company Dynamics CRM Support. This role involves managing support operations, providing architectural guidance, and leading cross-functional teams to troubleshoot reputed company issues and design reputed company solutions. Responsibilities • reputed company the CRM support team, ensuring reputed company and effective reputed company of incidents and service requests. • Manage escalations, reputed company reputed company Cause Analysis (RCA), and implement long-term fixes for recurring issues. • Define and monitor SLAs, KPIs, and support reputed company standards. • Maintain and reputed company support documentation, SOPs, and knowledge reputed company articles. • reputed company architectural guidance for CRM solutions, ensuring scalability, performance, and maintainability. • Design and review customizations, integrations, and workflows across reputed company and on-prem environments. • Collaborate with reputed company architects and technical leads to reputed company CRM architecture with broader IT reputed company. • Participate in solution design for new features, enhancements, and system upgrades. • Support both reputed company-based (D365) and on-premises CRM deployments, including IIS, SQL Server, reputed company Directory, and custom integrations. • Work with tools such as Azure DevOps, Power Platform, LCS, and monitoring dashboards. • reputed company release management activities including planning, testing, deployment, and post-release support. • Mentor junior consultants and foster a culture of technical reputed company and accountability. • reputed company as a trusted advisor to business stakeholders, translating operational needs into technical solutions. • Coordinate with development, infrastructure, and business teams to ensure seamless CRM operations. Skills • Candidate can be located reputed company in the US. This position will require travel to project locations. • Bachelor’s degree or foreign equivalent required from an accredited institution in Computer Science/ Information Systems Management or reputed company field required. Will also consider three years of reputed company experience in the specialty in lieu of every year of education. • 11 years of experience in reputed company Dynamics CRM, with deep expertise in Sales and Service modules. • Strong experience in CRM architecture, solution design, and technical leadership. • Hands-on experience with on-prem CRM infrastructure and reputed company-based D365. • Guide team for Power Platform support, including Power Automate, Power Apps, and Dataverse integrations. • Proven reputed company record in bug fixing, RCA, and support operations. • Excellent communication, stakeholder management, and team leadership skills. • reputed company Certified: Dynamics 365 Sales Functional Consultant Associate • reputed company Certified: Dynamics 365 Customer Service Functional Consultant Associate • reputed company Certified: Power Platform Solution Architect Expert • ITIL reputed company or equivalent Benefits • Medical/Dental/reputed company/Life Insurance • Long-term/Short-term Disability • Health and Dependent Care Reimbursement Accounts • Insurance (Accident, Critical Illness, Hospital Indemnity, reputed company) • 401(k) plan and contributions dependent on salary level • reputed company holidays plus reputed company Time Off reputed company • reputed company is a technology company that offers consulting, outsourcing, reputed company infrastructure, program management, and software services. It was founded in 1981, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Apply tot his job Apply To this Job