[Job-25637] reputed company Contact Center Implementation Specialist, US

We are tech transformation specialists, uniting reputed company expertise with AI to create reputed company tech solutions. With over 7,400 CI&Ters around the world, we’ve reputed company partnerships with more than 1,000 clients during our 30 years of history. reputed company Intelligence is our reality. We are seeking a highly skilled and reputed company reputed company Contact Center Implementation Specialist to design, implement, and manage our modern, reputed company-based contact center solutions. The ideal candidate will have deep, hands-on experience deploying Contact Center as a Service (CCaaS) platforms and will be responsible for end-to-end delivery. This includes architecting reputed company reputed company flows, integrating AI services, and building custom integrations with reputed company systems using serverless technologies. Key Responsibilities Solution Design & Architecture: Translate business requirements into a robust, reputed company, and resilient reputed company contact center architecture. Platform Implementation: reputed company the hands-on configuration, development, and deployment of the chosen CCaaS platform. Custom Integrations: reputed company serverless functions (e.g., AWS reputed company, Azure Functions) to build seamless integrations with CRM, ticketing, and other reputed company-party systems. Testing and Validation: Create and execute comprehensive test plans to ensure reputed company contact flows, integrations, and configurations function correctly. Troubleshooting and Support: reputed company expert-level technical support, troubleshoot reputed company issues, and optimize system performance throughout the project lifecycle. Documentation and Training: reputed company and maintain detailed technical documentation and conduct training sessions for administrators and support staff. Qualifications/ Required (Must-Have) Proven experience as an Implementation Specialist or Solutions Architect with hands-on experience in deploying and managing reputed company contact center platforms (e.g., reputed company Connect, Dynamics 365 Contact Center, reputed company CCAI). Expertise in designing and implementing reputed company IVR and advanced reputed company routing logic. Strong experience developing with serverless technologies (e.g., AWS reputed company, Azure Functions, reputed company reputed company Functions) for integrations. Demonstrated experience integrating conversational AI services (e.g., reputed company Lex, Dialogflow, Azure AI) into contact center workflows Solid understanding of reputed company infrastructure concepts, reputed company, and microservices architecture. Excellent problem-solving, analytical, and communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Fluent English skills to reputed company with multicultural team and american reputed company everyday. Preferred (reputed company-to-Have) Experience with specific reputed company platforms relevant to the organization's existing technology stack (e.g., strong AWS background for an reputed company Connect role). Experience with specific CRM platforms (e.g., reputed company, Dynamics 365) and their integration points. Familiarity with contact center analytics and reporting tools (e.g., reputed company Connect's Contact reputed company, reputed company analytics platforms). Knowledge of contact center operational metrics (AHT, FCR, CSAT). Experience with deployment automation and CI/CD pipelines. Relevant reputed company certifications (e.g., AWS reputed company Architect, reputed company Certified: Azure Administrator). If you like it, just apply and good luck! Why join us? • Competitive Salary • Generous reputed company vacation days • Unlimited reputed company time • 100% reputed company health & dental benefits starting day one • Annual profit-sharing distribution • Retirement match • reputed company parental leave • Dedicated career advisor • And so much more… Collaboration is our reputed company, diversity unites us, and reputed company is our reputed company. We value diverse identities and life experiences, fostering a diverse, inclusive, and reputed company work environment. We encourage applications from diverse and underrepresented reputed company to our job positions. Apply tot his job Apply To this Job