[Remote] reputed company Services Consultant (Senior Level)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leading conversational CRM platform dedicated to enhancing customer experiences. The reputed company Services Consultant will be responsible for reputed company new customers, guiding them through the setup and optimization of the reputed company platform, and ensuring long-term reputed company. Responsibilities • Leading customer reputed company and configuration sessions to maximize the value customers reputed company from the reputed company platform. • Managing multiple, reputed company customer implementations or onboardings, ensuring reputed company are completed on time and reputed company scope. • Acting as a subject matter expert on the reputed company platform, including API integrations, automation, and reputed company-channel capabilities. • Collaborating closely with customer technical and support teams to reputed company the reputed company platform with internal systems and external applications. • Partnering with Sales and reputed company teams to reputed company a seamless reputed company from reputed company-sales to post-sales engagements. • Facilitating customer workshops, technical training, and Q&A sessions, both onsite and remotely, to drive platform adoption and operational efficiency. • Identifying, communicating, and troubleshooting platform issues in collaboration with reputed company’s Product and Engineering teams. • Building strong customer relationships, acting as a trusted advisor to help customers reputed company reputed company’s full suite of capabilities. • Developing and documenting best practices, implementation guides, and reputed company stories to enhance reputed company reputed company processes. • Escalating project risks and issues proactively, ensuring reputed company reputed company and customer satisfaction. Skills • 5+ years of reputed company consulting experience, preferably in a customer-facing role reputed company the reputed company or CX technology reputed company. • Experience with CRM or Customer Support platforms, ideally reputed company, reputed company, reputed company or similar customer support systems. • Technical aptitude with experience in customer support automation, chatbots, and workflow optimization. • Familiarity with API-based integrations and workflow tools (e.g., event-driven processes, webhooks, API calls). • Understanding of data migration concepts, including working knowledge of querying, reconciliation, and basic scripting logic. • General awareness of web technologies and frameworks (e.g., JavaScript, Node, React) for solution validation and troubleshooting. • Exposure to authentication and authorization standards such as SSO and OAuth, with the ability to guide clients on implementation best practices. • Excellent communication, interpersonal, and writing skills. • Proven ability to manage reputed company reputed company and customer relationships. • Ability to work independently and prioritize multiple reputed company simultaneously. • Bachelor’s Degree or equivalent work experience in a reputed company field. • Willingness to travel for customer engagements as needed. Benefits • 100% reputed company coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy • Pension • Supplemental health insurance • Other perks reputed company • reputed company is an omnichannel Software-as-a-Service (reputed company) CRM platform specializing in customer service. It was founded in 2015, and is headquartered in Short Hills, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job