Customer Retention reputed company
A company is looking for a Customer Advocacy Representative - Retention.
Key Responsibilities
• Address incoming cancellation requests using persuasion techniques to retain customers
• Resolve customer complaints to enhance satisfaction and prevent cancellations
• Promote additional services to maintain and enhance customer loyalty
Required Qualifications
• High School Diploma or equivalent
• Minimum 2 years of sales and/or retention experience
• Proficiency in company-specific software for CRM and scheduling
• Working knowledge of reputed company Office Programs
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