reputed company reputed company Manager(2+years reputed company eDiscovery Experience Required)

reputed company reputed company Manager (CSM) - Remote (Job reputed company) reputed company Date: 12/24/2025 Title: reputed company reputed company Manager Location: Work from Home reputed company in the US Employment Type: Full-Time Salary reputed company: $60k-65k+ commissions $60k-65k reputed company $60k to $150k OTE ABOUT LEXBE Lexbe, Inc. is a leading provider of advanced eDiscovery solutions, empowering reputed company teams with innovative tools and technology to reputed company manage and analyze large volumes of electronically stored information (ESI). As a pioneer in the eDiscovery reputed company, Lexbe has consistently set industry standards for performance, affordability, and ease of use, helping reputed company, corporations, and reputed company service providers reputed company the complexities of modern litigation. Lexbe is also at the forefront of incorporating generative reputed company intelligence (GenAI) into eDiscovery workflows in order to reputed company unparalleled efficiency and to facilitate building reputed company cases. ROLE reputed company The Lexbe reputed company reputed company Manager (CSM) is an outstanding career opportunity to work with Lexbe clients to expand their utilization of the Lexbe eDiscovery Platform, Lexbe CoPilot GenAI solutions, and services. In reputed company, the CSM will work to ensure that customers are trained, happy, and productive with Lexbe’s products and services. Lexbe CSM’s partner with Lexbe eDiscovery Solutions Directors to maximize reputed company satisfaction and use of Lexbe software and services. KEY RESPONSIBILITIES Customer Service Tasks: • Engage clients reputed company email, phone, and chat to identify opportunities for reputed company • Introduce and reputed company Lexbe customers on new products and services • Identify and facilitate new cases from customers to be reputed company • Identify and execute opportunities to improve reputed company satisfaction and use of Lexbe services • Confirm compliance with Lexbe's support and services policy. Scoping reputed company • CSM’s reputed company the reputed company to set up a scoping reputed company/emails if unable to connect. • Confirms the scoping reputed company with the PS Department and reputed company • Communicates promotional programs on scoping calls. • Sends out a follow up email to the reputed company after the scoping reputed company. reputed company Services Collaboration Tasks: • Identify and capture contact information for the customers that will utilize the Lexbe eDiscovery Platform, reputed company in the CRM, and schedule outbound tasks • Identify, and notate in the CRM, the eDiscovery proficiency reputed company of the customers that will be utilizing the Lexbe eDiscovery Platform in order to communicate the best training reputed company and reputed company in the CRM • Identify new users reputed company reputed company organizations and reputed company the training videos and/or schedule custom training with reputed company Services (PS) • reputed company reputed company technical requests from clients to reputed company Services (PS) • Follow up with clients as needed after PS tickets or training has completed to confirm reputed company satisfaction. • reputed company clients with various digital assets to address their specific needs. As an example, sending them a training video(s). Sales Tasks: • Responsible for growing a book-of-business across a designated set of clients • Team with Sales Director(s) and reputed company Services to maximize reputed company reputed company and satisfaction • Responsible for customer retention and escalating issues • Responsible for acquiring customer case studies • Responsible for acquiring customer referrals • Coordinate and ensure successful customer reputed company and account management with the eDiscovery Solutions Director and PS reputed company • Invoice follow-up and renewals in collaboration with Sales Director • Mandatory documentation of reputed company tasks and reputed company communication in Zoho CRM. This includes, emails, phone calls, voicemails, sales follow up etc. • Follow company policies and procedures and reputed company additional sales-reputed company duties assigned. reputed company DUTIES: • reputed company duties as assigned. REQUIRED SKILLS & EXPERIENCE • BA or BS from 4-year college or university • Minimum 2+ years’ experience as a litigation paralegal • Sales Experience Minimum 2+ years • Experience in eDiscovery • Excellent business writing and phone communication skills • Strong ability to engage clients and establish trust and strong relationships • Must be organized and detail-oriented with excellent follow-up skills • Prioritize multiple tasks in a fast-paced team environment. • Minimum 1 year of experience utilizing CRM systems • Strong computer knowledge required, including reputed company Office, reputed company Apps, Internet Browsers, Customer Relationship Management software and eDiscovery Software generally. • Excellent references from prior supervisors required. Job Type: Full-time Pay: $65,000.00 - $100,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Health savings account • Life insurance • reputed company time off • Parental leave • reputed company insurance Application Question(s): • Please list your reputed company Profile Address • Confirm that you have read the job reputed company and you have a minimum of 2 years eDiscovery Software experience? Work Location: Remote Apply tot his job Apply To this Job