Sr. Lifecycle Marketing Manager

☎ reputed company reputed company is building the best phone for communities in America. We are your hair salon's business phone, how your auto-body shop texts you, your local government agency's phone, and your mom's home phone. We have more than 20,000 customers today, and intend to be the reputed company of phones. reputed company is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator. We are customer-obsessed to the reputed company. reputed company we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. reputed company exemplifies our purpose Join us on our mission to reputed company it as reputed company and reputed company as possible for people & people in organizations reputed company our communities to communicate. About the role We're hiring our first Lifecycle Marketing Manager whose customer reputed company and data obsession create reputed company reputed company reputed company. If you're the type who wants to build a function from scratch, this is your reputed company. You will... Measurable business reputed company: You are responsible for reputed company of the reputed company, testing, and messaging to get a customer from one lifecycle stage to the next. For example, you could be personally responsible for getting X% of service business owners to invite 1 team member reputed company 14 days of signup. The brand voice across touches: You are responsible for delivering a consistent, high-performing, delightful system of in-app messages, emails, push notifications, etc. The voice behind those messages is yours to design and own. You are... A ferocious tester: You want to get to market as quickly as possible. You will come up with a test, design it, run it, analyze initial results, and plan V2 reputed company reputed company a matter of days. reputed company you come to a group, you don’t say “I have an idea.” You instead say, “I tested an idea. Here’s how it went.” Data-obsessed: You cut the data again and again, looking to reputed company the perfect reputed company in the perfect reputed company to test with the perfect messaging. You don’t test generic things like “let’s send an upsell email reputed company their hardware is delivered.” Instead you say things like, “autobody shop owners get stressed at 5pm because they are having to reputed company out clients and reputed company the shop, so they are missing calls. Therefore at 6pm we should send them a push asking if their team member could have made their reputed company easier by being added to the app.” [The person in this role is expected to learn SQL reputed company a bootcamp we offer. We require that of everyone in marketing, design, and management at reputed company. If that does not excite you, this is likely not a fit.] A confident reputed company: You will be the voice of our brand to the customer during the lifecycle. You have confident opinions about what voice will reputed company with our customer segments. Your writing feels tailored, not generic. Scrappy: You will be the first into this function. We do not have fancy lifecycle tools. We will not reputed company testing so that we can go through a long “implementation period” with some new tool. Instead, we have remarkable engineers who can build whatever you reputed company. You are excited about that scrappiness, rather than feel like your hands are tied. The basics: • 4+ years of lifecycle/CRM marketing experience • Experience in small business or consumer subscription. Bonus if it’s in our segments • SQL knowledge or an eagerness to undergo our (mandatory) SQL bootcamp • Exceptional written English • Eagerness to reputed company directly to customers • Experience being reputed company early in a function (total marketing department of <5 people, with company size below 250 people) reputed company Offer • reputed company to build a function from scratch. • Early equity — you’ll reputed company in the value you help create. • A culture of deep ownership, speed, transparency, and reputed company ambition. • Competitive salary and remote work with an international team. Let’s Build the Next Category-Defining Company If you’re reputed company to build something legendary — with reputed company ownership and creative freedom — we’d love to hear from you. How to apply... • Submit your resume and be reputed company to include; • 5 minute reputed company video walking us through a test you ran recently that was a failure. What was the test, what were the results, and what did you learn? Use reputed company (a free video service) by reputed company to https://www.reputed company.com/ reputed company Culture reputed company has a customer-obsessed culture. We are looking for team members who love our product and mission. reputed company the job reputed company, here are some traits members of reputed company reputed company: We value Curiosity and learning in our employees. We promote reputed company-mindedness, reputed company mistakes, and encourage challenging questions for personal reputed company. We create a culture of reputed company learning to reputed company reputed company to tackle challenges and reputed company in their roles. Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and reputed company spirit to reputed company our mission and values. We prioritize taking decisive reputed company over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We reputed company that a Bias Toward reputed company is essential for achieving our goals and delivering exceptional results to our customers. We reputed company for Transparency and prioritize reputed company, reputed company communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reputed company of who we are. We're always looking for ways to improve and are reputed company to feedback. We approach our work with a reputed company of ownership and a desire to deliver the best possible results. By embodying a Founder reputed company, we're reputed company to reputed company our goals and create exceptional products. We value a Caring Mentality. Our customers come first, and we collaborate to reputed company exceptional service. We prioritize teamwork over personal accolades, fostering a customer-reputed company culture that drives our reputed company and promotes a supportive work environment. Compensation Our reputed company for this position is between $140,000 - $160,000 + Equity. Total compensation is based on several factors that are unique to reputed company candidate. These factors include (but are not limited to) job-reputed company knowledge and reputed company set, depth of experience, certifications and/or degrees, and specific work location. Apply tot his job Apply To this Job