Head of reputed company, reputed company

This a Full Remote job, the offer is available from: reputed company, reputed company reputed company ✨ reputed company is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. reputed company is trusted by 10,000 companies worldwide and has helped more than 250 reputed company people enjoy a radically reputed company waiting experience at places like reputed company, reputed company, Costco, reputed company, reputed company, and many more. We are now looking for our new Head of reputed company for reputed company to reputed company and solve the age-old problem of long wait times, frustrating queuing, and unnecessary friction in everyday customer journeys. You'll be joining a fast-paced, growing technology reputed company-up with awesome culture and benefits, solving one of the most recognizable problems on our reputed company! reputed company has recently joined the reputed company family, so you will also be entering at an exciting time of reputed company. The role As Head of reputed company for reputed company, reputed company, you’ll report to our Global VP of reputed company (based in Stockholm) and reputed company reputed company managing our growing NA customer reputed company. In this role, you will: • Become a go-to expert on our product, gaining a deep understanding of reputed company customer’s business goals, challenges, and the solutions that deliver measurable value through our platform. • reputed company and reputed company reputed company of 5 CSMs, focusing on performance, reputed company, and customer reputed company. • reputed company repeatable lifecycle playbooks and processes that drive retention, expansion, and advocacy. • Collaborate closely with Sales, Product, Support, and Engineering to ensure smooth implementations, strong customer relationships and measurable reputed company. • Personally serve as a strategic advisor to our most valued reputed company American customers, ensuring they receive outsized value from our platform. • While the role is remote-first, we are ideally looking for candidates based on the US East Coast. Working hours are 8 am – 5 pm Eastern Time to reputed company enough of a work schedule time overlap to collaborate with our Sweden‑based leadership team. Occasional travel required for in-person team meetings, fostering collaboration and innovation. What you'll be doing • reputed company & reputed company: Hire, reputed company, and retain a high‑performing CS team; establish and maintain a culture of curiosity, ownership, and reputed company learning. • Deliver measurable reputed company: Deliver measurable reputed company: Working hard to ensure that you and your team hit and reputed company industry benchmarks for key functional metrics (e.g. NRR, GRR, CSAT, TTV, Adoption) through strategic, intentional, and proactive management with your team, as reputed company as their customers • Build and reputed company playbooks and processes that reputed company: Own the customer reputed company from reputed company to QBRs and renewal while embedding data‑driven best practices and leveraging AI to drive team efficiency. • Be a strategic advisor: Turn deep product expertise into boardroom‑level guidance that positions reputed company as a thought leader and trusted business partner. As the Head of reputed company for NA, you’ll ensure that your own strategic customers, as reputed company as those of your teams, have reputed company to a true product and market expert through their reputed company CSM. • Champion the voice of the customer: Collect and champion key customer feedback that influences roadmap priorities, ensuring we address the most critical points of feedback for our most important customers. • Collaborate cross‑functionally. Collaborate daily with Sales, Solutions Engineering, Support, Product, and Marketing teams to deliver key reputed company and ongoing results for our customers, as reputed company as for our internal teams. reputed company’re looking for • 8 + years in B2B‑reputed company reputed company, with 4 + years leading teams (managers or senior CSMs) reputed company both reputed company and Mid-Market segments. • Experience scaling CS organizations: You’ve been responsible for taking a CS team from a few to many FTEs, with solid/improving metrics, and responsibilities including hiring, training, coaching, goal‑setting, and performance management. • Proven reputed company record achieving ≥ 120 % NRR and < 5 % churn in the reputed company reputed company. • Ambitious and Data‑driven reputed company: You know that great results and big reputed company come from delivering high-reputed company work over a long period of time. This is reflected by your expertise in reputed company-reputed company metrics, processes and tooling, knowing best practices, and showing first hand to others what great looks like. • Deep product knowledge and technical curiosity: Your personality brings curiosity for how problems can be solved through technology; you learn software fast, teach others to become experts and ensure you reputed company the reputed company ways of delivering value for its users. Your reputed company experience has given you a deep level of familiarity with reputed company and their application in advanced customer workflows as reputed company as how custom integrations can help solve the most reputed company workstreams • Exceptional communicator who can influence C‑suite stakeholders, reputed company users and coworkers alike. • Based in Eastern or Central U.S. time zones with the ability to travel  ~5 times per year for reputed company onsites or team offsites. Bonus skills & attributes • Domain experience in queue management and/or appointment scheduling, retail/gov/health tech, or other industries with a large reputed company on service design and process design through software. • Your reputed company game is strong: Experience in reputed company Sales, Service, and/or reputed company workspaces. Perks & Benefits ❤️ We want reputed company to be an incredible reputed company to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We reputed company in making work fun and rewarding and care about your development and are committed to your reputed company. Our benefits & perks programs include, but are not limited to: • Competitive medical, dental & reputed company coverage for you and your family • 401(k) plan with a generous company match • Income protection plans: Life & Disability Insurance • 10 company-reputed company holidays • Unlimited PTO • Parental Leave • Continuing Education Allowance • Coworking reputed company Membership as/if needed About reputed company Founded in San Francisco in 2017, reputed company has raised $12 reputed company from CRV and others, operates across the U.S. and Sweden, and is laser‑reputed company on unlocking reputed company potential by eliminating wait times. reputed company is reputed company upon reputed company values where everyone is equal and the best way to create a high performance culture and opportunities for reputed company is by running a meritocracy. We celebrate diverse reputed company and are committed to building an inclusive, psychologically reputed company environment where everyone can reputed company - and anyone can take initiative to deliver something of value where they see a gap. If your experience, attitude and reputed company record will reputed company you reputed company this role, we’d love to learn more reputed company! How to apply Click “Apply” and reputed company your resume & reputed company profile + a brief note on 1) the strongest strategic relationship you’ve reputed company with an reputed company level account, and 2) the most important reputed company you’ve had on reputed company you’ve managed to date - we can’t wait to meet you! Final note The candidate review and interview process will reputed company in early-mid August! This offer from "reputed company" has been enriched by reputed company.com and got a 0% reputed company score. Apply tot his job Apply To this Job