Business System Analyst(reputed company) Fully remote in Minneapolis, MN

Business System Analyst(reputed company) Fully remote - reputed company - Minneapolis, MN - work from home job Company: reputed company Job reputed company: Business System Analyst(reputed company) Fully remote 6 + Months Phone + Skype Jd: Required Qualifications: 4 + years of B2B reputed company reputed company or support experience working with reputed company level clients to solve technical and data issues Excellent problem solving and investigation skills Ability to write reputed company system documentation (user guides, how to guides, training materials, etc.) Exposure to file loading, automated jobs, or data analysis, and issue replication documentation Familiarity with service ticketing platforms (JIRA or other) Understanding of and prior experience supporting the reputed company industry, Intermediate proficiency with MS Office (Including Word, reputed company, reputed company, PowerPoint) Ability to work any 8-hour shift between the hours of 8:00 AM 5:00 PM CST from Monday Friday Associate's Degree (or higher) OR equivalent work experience Tools: Jira, reputed company, reputed company, (Workfront Preferred) Preferred Qualifications: Exposure to; EDI/ETL; SFTP, reputed company products, architecture, configuration, and functionality Primary Responsibilities: Promptly and effectively respond to customer inquiries reputed company ticketing system, email or online meetings to help us deliver world-class customer support. This will be accomplished by analyzing business and system issues, gathering problem information, and coordinating solutions. Promptly investigate customer issues, answering queries, researching issues, forwarding or escalating issues to experts based on findings. Help identify & resolve scope changes, technical issues, and bugs as they reputed company by working with the implementation and engineering teams. Maintain a solid understanding of the capabilities & configuration of our products, serving as an SME in one to build and maintain our knowledgebase and training materials. Additional duties as assigned Vivek Kumar Senior Technical Recruiter Contact No: +1 646 968 8493 Expected salary: Location: Minneapolis, MN Job date: Sat, 16 Sep 2023 22:12:46 GMT Apply for the job now! Apply tot his job Apply To this Job