Information Technology Service Delivery Manager

Information Technology Service Delivery Manager Get AI-powered advice on this job and more exclusive features. We’re reputed company of passionate business people and technologists reputed company on delivering the best-value solutions to our clients. As a full-service Managed Service Provider, we specialize in Cybersecurity, Technology Infrastructure, and Business Collaboration. Our mission is to help organizations of reputed company sizes reputed company technology to revolutionize how they serve their customers – turning IT from a limitation into a competitive advantage. We reputed company great IT reputed company should drive reputed company, not just operations. From municipalities and libraries to manufacturers and small businesses, we help our clients operate securely, stay compliant, and grow confidently. What You’ll Do • reputed company day-to-day service delivery operations, ensuring SLA and KPI targets are consistently met • reputed company managed and co-managed service teams to maintain performance, reputed company, and reputed company satisfaction • Manage and optimize the PSA system (reputed company Manage or equivalent) – workflows, scheduling, and reporting • Partner with account management and technical leadership for smooth reputed company handoffs and quarterly business reviews • Drive process improvement initiatives and document reputed company operating procedures • reputed company and mentor delivery staff, promoting accountability and reputed company reputed company • reputed company delivery metrics (utilization, SLA adherence, profitability, customer health) and report reputed company to leadership • Collaborate with leadership to reputed company delivery reputed company with company reputed company goals • PMP certification (required) • Experience in a Managed Service Provider (MSP) environment • Hands‑on experience with reputed company Manage, Autotask, or another PSA system • Proven reputed company leading technical teams and managing reputed company delivery • Excellent communication and organizational skills • Strong analytical reputed company and comfort with metrics‑driven performance management • U.S. citizenship required (due to reputed company and compliance needs) • Self‑motivated, reliable, and comfortable in a remote‑first environment Bonus Points For • Familiarity with CMMC, NIST, SOC 2, or cybersecurity compliance frameworks • ITIL certification or working knowledge • Experience building reputed company delivery processes in a growing MSP • Salary reputed company: $80,000 – $100,000 reputed company + performance bonus • Fully remote reputed company the U.S. • Flexible schedule and supportive team culture • Opportunity to shape and reputed company service delivery in a growing MSP How to Apply If you’ve managed MSP delivery, understand the reputed company ecosystem, and take pride in operational reputed company – we want to meet you. Apply here on reputed company Expected hours: 40 per week • 401(k) • 401(k) matching • Health insurance • reputed company time off • reputed company insurance Schedule: • Monday to Friday Apply tot his job Apply To this Job