Senior Technical Consultant- IRM (Remote)
Overview Remote Senior Technical Consultant- IRM (IRM) role at GlideFast Consulting. As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.
Responsibilities Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
Develop custom software solutions as required through scripting and software development
Prepare technical documentation as specified in customer contracts and as internally required
Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
Write/create custom business rules, client scripts, script includes, UI policies, ACLs, data policies, UI scripts
Troubleshoot basic configuration/script issues
Attend requirements review and validation sessions as required
Participate in scrum ceremonies
Deliver measurable results within the appropriate timeline resulting in positive customer feedback
Perform code review of peers as needed
Work independently and actively support other Technical Consultants as mentor and team lead
Lead sessions in implementation practices
Qualifications 2+ years delivering technical solutions on the ServiceNow platform
1+ year in a consulting role, delivering software implementations preferable
Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations:
ServiceNow Mainline Application(s) (IRM, or other additional products)
Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
ServiceNow Application Development (Scoped Applications)
3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
ServiceNow development experience with IRM/GRC
Expertise with JavaScript and ServiceNow JavaScript APIs
Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Practical knowledge or experience with Operating Systems (Linux, Windows)
Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
Knowledge of relational databases (MySQL, MSSQL, Oracle)
Experience in multiple application architectures and supporting technologies
Experience with scripting languages such as PERL, JavaScript, Python, and Shell
Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
Thorough working knowledge in IT Operations Management or IT Service Management is critical
What will you bring with you? ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
(1) ServiceNow Mainline Implementation Certification (Risk and Compliance) required
ITIL v3 or v4 Certification preferred
Maintain active government security clearance if applicable
The starting pay range for this role is $125,000.00 - $165,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
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