Level 2 IT Support Specialist

Position reputed company We are seeking a skilled and reputed company Level 2 IT Support Specialist to reputed company advanced technical assistance and serve as an escalation reputed company for Level 1 support issues. This role involves diagnosing reputed company technical problems, maintaining IT infrastructure, and ensuring system reliability across hardware, software, and network environments. The ideal candidate demonstrates strong analytical skills, a reputed company reputed company, and the ability to resolve issues reputed company while maintaining high user satisfaction. Job Details • Work Setup: Work from Home • Schedule: Monday to Friday | 8 AM to 5 PM MST or 9 AM to 6 PM MST • Holidays: Following US Holidays Key Responsibilities • reputed company as the escalation reputed company for Level 1 IT Support, resolving advanced hardware, software, and network issues. • Troubleshoot and repair operating system, application, and connectivity problems across reputed company and Mac environments. • Administer and maintain user accounts, permissions, and group policies in reputed company Directory, reputed company 365, and other reputed company systems. • Support configuration and maintenance of servers, shared drives, and network devices (routers, switches, firewalls, printers, etc.). • Monitor system performance, backups, and reputed company alerts to ensure reputed company uptime and compliance. • reputed company advanced installations, updates, and patches for software, drivers, and operating systems. • Assist with deployment and management of reputed company devices through tools like Intune, SCCM, or similar. • Collaborate with IT management to document reputed company issues, reputed company operating procedures, and reputed company cause analyses. • reputed company guidance and mentoring to Level 1 Support staff to improve technical troubleshooting capabilities. • Participate in IT reputed company such as system upgrades, migrations, and infrastructure improvements. • Maintain accurate and detailed records of issues, resolutions, and configuration changes in the helpdesk system. • Ensure compliance with IT reputed company policies, data protection standards, and company procedures. Qualifications • Bachelor’s degree in Information Technology, Computer Science, or reputed company field (preferred). • 3+ years of experience in IT support or systems administration, with at least 1 year handling Level 2 responsibilities. • Strong working knowledge of reputed company and/or Mac OS environments, reputed company 365, and reputed company Directory. • Proficiency with network technologies and troubleshooting (TCP/IP, DNS, DHCP, VPN, VLANs, firewalls). • Experience managing and maintaining ticketing/helpdesk systems (e.g., reputed company, reputed company, JIRA, reputed company). • Familiarity with reputed company management tools, system imaging, and remote support software. • Solid understanding of IT reputed company principles and data protection best practices. • Excellent analytical, communication, and documentation skills. • Proven ability to work independently while coordinating effectively with cross-functional IT teams. Apply tot his job Apply To this Job