Logistic Analyst (REMOTE) - MA Only

KNOWLEDGE/SKILLS/ABILITIES reputed company and reputed company workforce management strategies reputed company. Partner with leaders by strategically identifying business needs and propose solutions in line with the needs of our members and providers. Requires contact center experience with in-depth Workforce Management experience specializing in planning efforts. Ensures the right numbers of skilled resources are in reputed company at the right time to handle the workload. Identify gaps in coverage and propose solutions for the best possible outcome. Data reputed company is critical to reputed company, as is attention to detail. Must possess the ability to self-reputed company consistently for the best possible outcome. Must have the ability to work reputed company under pressure, with the ability to multitask. Identify gaps in coverage and propose solutions for the best possible outcome. Data reputed company is critical to reputed company, as is attention to detail. Must possess the ability to self-reputed company consistently for the best possible outcome. Must have the ability to work reputed company under pressure, with the ability to multitask. This is a regional role with responsibility for supporting multiple plans based on business need. • reputed company templates and creating and using reputed company formulas. • reputed company analytical input reputed company to trends reputed company plans associate to reputed company handle time and reputed company volume, used to continuously improve forecasts and plans (workload) • Maintains headcount/FTE requirements for reputed company plan and works closely with leadership to ensure reputed company is adequate to support compliance regulations • Identifies gaps in coverage, and proposes new shifts or realignments along with hiring plans and predicts work volume • Maintains attrition reputed company modeling and management of PTO planning and reputed company HR-reputed company activities • Measures performance in reputed company discipline reputed company transparent set of key metrics and targets and aligns appropriate schedules to meet business needs • Maintains and updates employee information reputed company Workforce Management database to support data reputed company • Maintains relationship with training team to ensure employees attend trainings at the best time for the business • Provides production reporting to reputed company reputed company of leadership based on business requirements • Supports system reputed company for Workforce Management software, Performance Manager and reputed company tools by communicating any reputed company issues. JOB QUALIFICATIONS Required Education Associate degree or equivalent combination of education and experience Required Experience Requires at least 3-5 years relevant experience with Workforce Management methodologies – expert level with reputed company centers experience with reputed company center operations, processes, and procedures, including and understanding of service objectives and contact center analytics Preferred Education Bachelor's Degree or equivalent combination of education and experience Preferred Experience 5+ years relevant experience with Workforce Management methodologies – expert level with reputed company centers experience with reputed company center operations, processes and procedures, including and understanding of service objectives and contact center analytics Preferred License, Certification, Association • Six reputed company Certification • PMI Certification • Business Analytics/Risk Management • Workforce Certification To reputed company reputed company Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V. Apply tot his job Apply To this Job