Virtual Community Moderator

About the Company Meta Platforms, Inc. is building technologies that help people connect, find communities, and grow businesses. We are an innovative leader in social media, virtual reality, and artificial intelligence, constantly striving to create immersive and engaging experiences for billions worldwide. Our mission is to give people the power to build community and bring the world closer together. Join our global team and contribute to shaping the future of digital interaction. Job Description We are seeking a dedicated and enthusiastic Virtual Community Moderator to join our remote team. This is an entry-level position, and we provide comprehensive training to equip you with the skills needed to excel. As a Community Moderator, you will play a crucial role in maintaining a positive, safe, and engaging environment across our various online platforms. You will be the front line in ensuring community guidelines are upheld, fostering healthy discussions, and supporting our users. This is a 100% remote position, allowing you to work from the comfort of your home. Key Responsibilities • Monitor user-generated content across various social media platforms (e.g., Facebook Groups, Instagram comments, Messenger discussions) to ensure compliance with community guidelines and terms of service. • Engage with the community, respond to inquiries, and facilitate positive interactions. • Identify and remove inappropriate content, including spam, hate speech, harassment, and misinformation. • Escalate complex issues or violations to senior moderators or relevant internal teams. • Provide support and guidance to users, answering questions and addressing concerns in a timely and professional manner. • Track and report on community trends, user feedback, and moderation activities. • Participate in ongoing training sessions to stay updated on platform policies and best practices. Required Skills • Excellent written communication skills in English. • Strong attention to detail and ability to identify subtle nuances in content. • Empathy and strong interpersonal skills to interact with diverse communities. • Ability to work independently and manage time effectively in a remote setting. • Basic understanding of social media platforms and online community dynamics. • High level of integrity and ability to handle sensitive content discreetly. • Reliable internet connection and a quiet home workspace. Preferred Qualifications • Prior experience in customer service, online support, or community management (even voluntary). • Familiarity with Meta's platforms (Facebook, Instagram, WhatsApp) and their community standards. • Ability to speak additional local languages (e.g., Setswana, isiXhosa, isiZulu) would be an asset. • Basic understanding of digital safety and online etiquette principles. Perks & Benefits • Comprehensive paid training program. • Flexible remote work environment. • Competitive monthly salary. • Health and wellness programs. • Opportunities for career growth and professional development within a global tech company. • Access to Meta's internal learning resources. • Employee assistance program. Get Latest Jobs, And Visa Sponsorship Updates Apply tot his job Apply To this Job