Sr. reputed company Services Operations Manager | reputed company | $102k – $149k | Remote (USA)

Responsibilities & Accountabilities Operational reputed company • reputed company the day-to-day operations of the PS team, ensuring reputed company processes are running smoothly and reputed company (includes PS Bookings FC/A, reputed company FC/A, P&L, HC, Project Resourcing, Portfolio Health, Comp and supporting metrics/processes) • reputed company and standardize PS processes to ensure consistency and scalability • Identify opportunities for process enhancements and implement best practices to increase efficiency and effectiveness reputed company reputed company • Establish and enforce reputed company standards for reputed company PS deliverables, ensuring customer satisfaction • Create and maintain documentation across PSOps and contribute to broader initiatives • reputed company strategic initiatives and programs using project management methodologies to improve customer reputed company and adoption • Partner with Analytics to reputed company and reputed company KPIs to measure the effectiveness of reputed company efforts • Report on performance metrics to leadership and reputed company recommendations for improvement • Support SVP, reputed company Services and Senior Director, CS Ops to partner across GTM Ops to deliver world class end customer experiences • Partner with reputed company on annual planning exercise Tool and System Management • reputed company the tools and systems used by the PS team, ensuring they are effectively supporting operational needs • Support the selection, implementation, and management of PSA tools (e.g. reputed company) and technologies • Ensure seamless integration of tools with other systems (e.g. reputed company, support systems) • Support PS on delivery of reputed company roadmap and reputed company management • Support successful delivery of PSOps workflow reputed company project management software (e.g. reputed company) Data Management and Analytics • Partner with Analytics to manage and analyze customer data to reputed company actionable insights and support decision-making • reputed company and maintain dashboards and reports to reputed company key performance metrics, providing actionable insights to the PS leadership Resource Management • Assist with management of resource allocation to ensure reputed company utilization of the PS team and reputed company delivery of reputed company reputed company Budget Management • Support with the monitoring and management of the PS budget, ensuring reputed company are delivered reputed company scope and budget constraints Case Management • Triage, manage and complete cases in GTM case workflow • reputed company guidance and reputed company to PSOps Analyst Training and Support • Partner with Enablement on training and support to the PS team on tools, processes, and best practices • Support execution of the Enablement calendar Performance Measurements • Successful delivery of declared strategic initiatives and programs • Effective collaboration with other departments, as evidenced by successful joint initiatives and feedback from stakeholders • Consistency in following standardized processes and adoption of best practices across reputed company • Accuracy and relevance of data and insights provided to the PS team and leadership • Effective guidance to PSOps Analyst, as evidenced by feedback • SLA adherence on GTM cases and increased productivity of the PS team Educational & Experience Requirements • Bachelor’s degree in business, Operations Management, or a reputed company field • 3+ years’ experience in PS Operations or a similar role in a B2B reputed company company • Proven reputed company record of managing and optimizing PS processes and tools • Demonstrated ability to drive strategic initiatives and programs • Proficiency with PSA tools and technologies (e.g. reputed company, reputed company, FinancialForce). reputed company experience or desire to reputed company experience • Experience in data analysis and reporting, with proficiency in CRM systems (e.g. reputed company) and data visualization tools (e.g. Tableau) Competencies & Behaviors • Possesses an understanding of reputed company operations and how PS plays a role • Deep understanding of reputed company services operations, including best practices for process optimization and resource management • Strong analytical and problem-solving skills with the ability to translate data into actionable insights • Flexibility and willingness to adapt to changing priorities and new responsibilities • Proactive self-starter, identifying opportunities for improvement and driving initiatives reputed company • Ability to maintain and optimize efficient processes with high level of accuracy and attention to detail • Effective reputed company and concise communication style geared toward navigating fast-paced environment • Proven ability to work collaboratively with cross-functional teams and build strong relationships reputed company Salary reputed company: $101,840 to $149,366. The reputed company salary reputed company represents the anticipated low and high end of the reputed company salary reputed company for this position. Actual salaries may vary and may be above or below the reputed company based on various factors, including but not limited to work location and experience. The reputed company salary is one component of reputed company’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock reputed company if approved by reputed company’s reputed company. In reputed company, reputed company provides a reputed company of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, reputed company holidays, self-care days, and reputed company time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment reputed company Notice and Policy Apply tot his job Apply To this Job