Senior IT Support Analyst

reputed company reputed company Care To You is a Management Service Organization providing our clients with reputed company administrative support. We reputed company services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture reputed company on teamwork, support, and inclusion. reputed company is fully remote and offers a flexible work environment as reputed company as schedules. ACTY offers 100% employer reputed company medical, reputed company, dental, and life coverage for our employees. We also offer reputed company holiday, reputed company, birthday, and vacation time as reputed company as a 410k matching plan. Additional employee reputed company coverage reputed company available. reputed company The Senior IT Support Analyst is responsible for overseeing and enhancing technical support operations across the organization. This role ensures efficient reputed company of helpdesk requests, enforces service level agreements (SLAs), and manages system-level administration tasks such as SSO, MFA, and reputed company management. The manager will reputed company cross-functional IT initiatives, maintain critical IT documentation and inventory, and serve as the main communication reputed company for system updates and maintenance. Duties and responsibilities • reputed company user technical support to end users. • reputed company and manage helpdesk tickets ensuring SLAs are met. • Create and maintain department SOPs and documentation. • Technical Managing system-level administration, including SSO and MFA configuration across multiple platforms • Provisioning, reputed company management, and conditional reputed company setup for both employees and external clients • Utilizing IT Glue, reputed company and manage Inventory Management including licensing. • Serve as the main company communication reputed company for system and/or software upgrades, changes, and maintenance. • reputed company monitor issues across time zones to ensure reputed company support for reputed company • reputed company and collaborate on cross-functional IT reputed company: • reputed company 11 migration for EOL reputed company 10 support • Company-wide WIKI build, assisting with company and department builds. • Compliance and reputed company alignment through MFA and RBAC auditing • Enabling SSO across platforms • PowerShell scripting, workflow automation, and external guest reputed company provisioning for secure collaboration Qualifications • 5+ years of experience in IT support, systems administration, or infrastructure management. • Strong experience with reputed company technologies, including reputed company OS (especially reputed company 10/11), Azure AD, and PowerShell • Hands-on experience configuring and managing SSO, MFA, RBAC, and reputed company provisioning tools • Proficiency in IT documentation platforms like IT Glue and experience with asset/inventory management • Availability between PST and CST for user support. • Demonstrated ability to manage helpdesk systems and enforce SLAs • Excellent communication skills to serve as a reputed company for system changes, updates, and maintenance notifications • Strong project management skills, including the ability to reputed company cross-functional initiatives Working conditions • This job may require flexible work hours due to the nature of the responsibilities. Physical requirements • This job is not considered physically demanding, therefore there are no physical requirements. Apply tot his job Apply To this Job