Order Management Coordinator – E-commerce Support

Job Summary Progressive Technology is seeking a detail-oriented and proactive Order Management Coordinator to join our dynamic E-commerce Support team. This role plays a vital part in ensuring seamless order processing, customer satisfaction, and smooth coordination between logistics, customer service, and e-commerce platforms such as Amazon and Flipkart. As the Order Management Coordinator, you will monitor and manage the end-to-end order cycle, addressing issues promptly and maintaining accurate records across all systems. Key Responsibilities • * Process and manage daily orders across various e-commerce platforms (Amazon, Flipkart, etc.). • * Track shipments and coordinate with logistics partners to ensure timely delivery. • * Handle order status updates, returns, cancellations, and refunds as per company policy. • * Liaise with the warehouse and inventory team to ensure stock availability and order fulfillment. • * Resolve order discrepancies and customer complaints efficiently and professionally. • * Maintain accurate records of orders, invoices, and shipping information. • * Generate order and fulfillment reports for internal use and performance tracking. • * Work closely with customer service and sales teams to address order-related concerns. • Required Skills and Qualifications • * Bachelors degree in Business Administration, E-commerce, Supply Chain, or a related field. • * Proficient in MS Excel, Google Sheets, and basic data management. • * Knowledge of e-commerce portals like Amazon Seller Central, Flipkart Seller Hub, etc. • * Strong communication skills (both written and verbal). • * High attention to detail and organizational skills. • * Ability to multitask and work in a fast-paced remote environment. • Experience • * Minimum 1–3 years of experience in order management, e-commerce operations, or back-office coordination. • * Prior experience with Amazon, Flipkart, or similar e-commerce platforms will be highly preferred. • * Familiarity with ERP or order tracking systems is an added advantage. • Working Hours • * Monday to Friday • * 9:30 AM to 6:30 PM IST • * Occasional weekend support based on order volume or campaigns (with prior notice). • Knowledge, Skills, and Abilities • * Understanding of e-commerce workflows and logistics coordination. • * Analytical mindset with the ability to identify inefficiencies and suggest improvements. • * Customer-focused approach with a solution-oriented attitude. • * Comfortable using digital tools, dashboards, and remote communication platforms like Zoom or Slack. • * Time management and the ability to meet tight deadlines. • Benefits • * Work-from-home flexibility. • * Competitive salary with performance bonuses. • * Career development and internal growth opportunities. • * Paid leaves and company holidays. • * Exposure to global e-commerce trends and systems. • * Supportive and collaborative virtual team culture. • Why Join Progressive Technology? At Progressive Technology, we believe in innovation, excellence, and empowering our employees. We work with some of the top brands and platforms in the e-commerce industry, offering you the chance to grow your career in a rapidly evolving digital marketplace. You will be part of a future-ready team that values transparency, teamwork, and continuous learning. How to Apply Interested candidates are invited to send their updated resume and a brief cover letter highlighting relevant experience to us with the subject line: Application for Order Management Coordinator – E-commerce Support. Shortlisted candidates will be contacted for a virtual interview. We look forward to welcoming you to our team! Apply tot his job Apply To this Job