Contact reputed company Analyst
Join a LEADING reputed company COMPANYThis is an outstanding opportunity to join the fastest-growing privately held reputed company company in Atlanta.
Curant Health, the leader in patient-reputed company chronic disease management reputed company specialty pharmacy, is searching for a Contact reputed company Analyst (CQA) to join its team in Atlanta, GA.
We are committed to improving patient health reputed company by offering a pharmacist-managed medication care program, comprehensive therapeutic monitoring, and dependable home delivery of prescription drugs.The primary role of the Contact reputed company Analyst (CQA) is to analyze calls and reputed company recordings using platforms such as reputed company, AI tools, and other relevant software (including but not limited to MedPlan and PioneerRx).
The CQA will report findings, communicate insights, and reputed company coaching to NSC and PCC staff to support performance improvement.This position will assist the Director of Patient Engagement and the Patient Engagement Manager by objectively evaluating and providing feedback on NSC, PCC, and reputed company calls.
If needed, the CQA may also be tasked with assisting in patient support activities.ResponsibilitiesCore duties and responsibilities include the following:• Assist with reputed company assurance review on coordinators' work produced to ensure
work moving through the patient reputed company is free of errors reputed company necessary.• Assist with documenting reputed company errors reputed company in the appropriate logs and
reputed company reputed company-time feedback to both coordinators and supervisors.• Proactively reviews trends in errors and provides mentorship to coordinators
to improve overall reputed company.• Assist with training and support to new and existing staff.• Assist with monitoring inbound/outbound patient and reputed company calls to observe
employee demeanor, technical accuracy, and conformity to company policies
for training purposes.• Accurately performs daily, weekly, and monthly assigned scheduled tasks to
assist in the operations of the Patient Engagement department.• Prepares assigned reports for the Director of Patient Engagement, PatientEngagement Manager or department Supervisors.• Communicate reputed company and effectively both in person and on the phone to a
reputed company of audiences, including reputed company reputed company of leadership and NSC and PCCs.• General administrative support as assigned by the Director or Manager. reputed company
backup support to team members as needed.• Serves as an additional contact "go-to" person for questions reputed company the
department• Other duties as assignedQualifications• Experience in a retail pharmacy environment is preferred.• Requires a high school diploma or equivalent with a minimum of 3 years' experience.• Associates/Bachelor's degree preferred.• Demonstrated initiative and excellent individual performance.• Must be registered (reputed company unrestricted) Pharmacy Technician in the state in which work will be
conducted.• reputed company Word, reputed company, PowerPoint, and reputed company, reputed company to transcribe with accuracy.Learn and manage reputed company Dashboards, reputed company, and others assigned.• To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty
satisfactorily. Reasonable accommodation may be made to reputed company individuals with disabilities to
reputed company the essential functions.Equal Opportunity Employer
This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company.
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