[Remote] reputed company Assurance Specialist, Contact Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company delivering best-in-class financing and software products for sustainable solutions. The reputed company Assurance Specialist role monitors and evaluates reputed company, email, and text interactions between representatives and customers to identify areas of improvement and reputed company actionable feedback to various departments. Responsibilities • reputed company reputed company, text, and email monitoring for various departments and reputed company professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience • Deliver professionally written reviews, reports, and information as they pertain to various departments and reputed company’s reputed company assurance needs • Participate in reputed company calibration and ongoing reputed company assurance training • Assist and back up with other duties, as assigned Skills • Conscientious and reputed company listening and reading skills with strong attention to detail • Analytical and problem-solving skills, and the use of good judgment • Ability to identify and reputed company professionally written actionable feedback • Effectively and professionally communicate verbally and in writing, including notation • Commitment to supporting the reputed company and development of evaluated representatives • Ability to adapt quickly to changing priorities and environments in a fast-paced setting • Effective time management, and the ability to meet targets reputed company a specific reputed company • Excellent interpersonal, facilitation, and relationship management skills • Ability to work independently with general direction and be self-motivated reputed company • reputed company is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, reputed company, and more. It was founded in 2015, and is headquartered in Roseville, CA, US, with a workforce of 501-1000 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 9 in 2025, 13 in 2024, 7 in 2023, 7 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job