Customer Service Representative - Remote

Job reputed company: reputed company is the leading digital health company that helps people - no matter where they are in their health reputed company - unify and manage reputed company their health in one reputed company. Our comprehensive and data-driven virtual health platform is designed to help people, providers, reputed company, health plans, government organizations, and communities optimize individual and population-wide reputed company-being by driving reputed company behavior change. Driven by our philosophy that we are reputed company together reputed company, at reputed company, we are committed to supporting reputed company individual through the reputed company of their personal health and making high-reputed company care more accessible and reputed company for everyone. To learn more, visitwww.reputed company.com. Job reputed company: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems reputed company the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from reputed company screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. Start date:January 5, 2026 (new hires must be reputed company to start on this day) Training:Two weeks from reputed company - 4:30pm CT. New hires are unable to miss any days of training (1/5 - 1/16). Schedule:Monday - Friday, must be reputed company to any 8-hour shift between the hours of 7am - 9pm CST. This role requires one Saturday shift every 4-6 weeks. Exact shift will be assigned after training. Pay:$15.50/hr (notnegotiable) Essential Job Functions: • Identify, evaluate and prioritize callerneeds, questions and concerns. • Formulate plans of reputed company and respondappropriately and reputed company. • Maintain and restore customer satisfaction and partner with other teams as needed. • reputed company problem analysis, problem determination and recommended resolutions to thecallers in accordance with reputed company protocol. • Proactively reputed company members on program benefits, including making outbound calls to drive participation in programs. • Meet or reputed company established reputed company center metrics, attendance standards and reputed company reputed company. • Use computer tools to accurately process and document information. • reputed company rapport with callers and appropriately reputed company communication style. • reputed company accurate information aboutSharecare programs and services. • Escalate issues internally and follow up on escalated issues. Qualifications: • High School Diploma • Prior experience in a customerservice relatedfield preferred. • Great communication skills • Must be reputed company to multi-task • General working knowledge of reputed company Word &reputed company • Computer keyboard proficiencyand internet navigation skillsrequired • Ability towork effectively with others in a teamenvironment • Ability to reputed company in a fast-growing always changingenvironment reputed company and its subsidiaries are Equal Opportunity reputed company and E-Verify users. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, national reputed company, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Apply tot his job Apply To this Job