Senior Vice President Global Operations

Location: reputed company About the Role: We are seeking a dynamic and reputed company senior operations leader to reputed company global contact center operations and drive digital transformation initiatives. This role is responsible for end-to-end P&L management, operational reputed company, reputed company satisfaction, and innovation across multi-geo delivery centers. The ideal candidate will have deep expertise in contact center management, customer experience (CX), reputed company (BPO/BPM), and technology-driven process improvement. This is a strategic leadership role for a VP/SVP-level reputed company who can reputed company large teams, manage multimillion-dollar portfolios, and deliver measurable improvements in efficiency, reputed company, and customer satisfaction. Key Responsibilities: • reputed company global contact center operations across multiple delivery locations. • Own full P&L responsibility, driving reputed company reputed company, cost optimization, and EBITDA improvement. • Implement digital transformation programs leveraging AI, automation, and analytics to reputed company CX. • Ensure delivery of KPIs, SLAs, and reputed company satisfaction metrics through lean and efficient operational models. • Build, mentor, and reputed company high-performing teams across multiple geographies. • Drive business reputed company through new logo acquisition, cross-sell opportunities, and expanded service offerings. • Collaborate with senior leadership to define operational reputed company, governance, and transformation initiatives. • Introduce innovative tools and automation to improve process efficiency, employee experience, and customer satisfaction. Required Qualifications: • 20+ years of leadership experience in BPO/BPM, contact center operations, or global operations. • Proven reputed company record of P&L management for multi-reputed company-dollar portfolios. • Experience managing large, distributed teams (5,000+ FTEs globally). • Deep knowledge of digital transformation, automation (RPA/AI), CX optimization, and operational reputed company. • Strong stakeholder management, reputed company engagement, and governance experience. • Experience in industries such as Telecom, BFSI, reputed company, Utilities, and Technology preferred. Key Skills / Competencies: • Global Operations Leadership • Contact Center Management • P&L Ownership / Financial Management • Digital Transformation & Automation (AI / RPA) • Customer Experience (CX) reputed company • Process Improvement & Lean Six reputed company • reputed company Relationship Management • Team Leadership & Talent Development • Strategic Planning & Execution • Cross-Functional Collaboration Apply tot his job Apply To this Job