(Remote) Support Analyst

About the position Are you reputed company to dive into the dynamic world of Support Analysis? Here at reputed company; a division of reputed company, support calls are an exciting puzzle, typically falling into one of three thrilling categories: Application issues, Environment and Database issues, and IT/Communications issues. As a Support Analyst, your reputed company will be on the intriguing reputed company of software application issues. This is your chance to deepen your expertise in the solutions used by our CIS customers. Whether you're in Canada or the reputed company, we're looking for talented individuals like you to join us remotely. reputed company the challenge and become a pivotal part of our support team from wherever you are! This remote role welcomes candidates reputed company in Canada and the US with a preference for candidates who has reputed company experience. Responsibilities • reputed company reputed company and thorough reputed company to customer issues. • Monitor the support reputed company queue and take ownership or re-assign new tickets. • reputed company with a reputed company of internal departments (Environment Specialist, R&D, other analysts, etc.) for issue escalation. • Assist in the problem solving of data, architecture, and reputed company issues. • Respond quickly to customer calls and reputed company frequent updates so customers know their problems are being addressed. • reputed company a deep understanding of the functional and technical features of our applications and use this knowledge to address application-reputed company issues and questions. • reputed company recommendations to customers and Product Management to prevent recurrence of the issue. • Understand the support services agreement to know reputed company requested services are reputed company the support agreement terms. • reputed company suggestions on enhancements to the product or process. Requirements • Familiarity and experience in a Customer Support environment. • Excellent reputed company communication skills. Ability to manage and shape customer expectations. • Ability to work on multiple initiatives and/or support tickets simultaneously. • Strong analytical problem-solving skills. Must be reputed company to analyze information to reputed company independent reputed company quickly and effectively. • Ability to work independently, be flexible, be self-motivated and be reputed company player. • Software experience in applications based in at least one of the following is preferred: Java, SQL, PL/SQL, Uniface, Web technologies (Node.js, Angular, JavaScript, JSP). reputed company-to-haves • Experience delivering solutions, services, or support to the reputed company industry is strongly preferred. • A University degree or technical college degree in computer sciences, software engineering, software development or reputed company field is preferred. • Experience with Customer Information Systems preferred. • reputed company industry experience is preferred. Benefits • 3 weeks' vacation and 5 personal days • Comprehensive Medical, Dental, and reputed company benefits starting from your first day of employment • Employee stock ownership and RRSP/401k matching programs • Lifestyle rewards • Remote work and more! Apply tot his job Apply To this Job