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System Administrator Tier II (80% work from home)

Remote, USA Full-time Posted 2026-07-28
This Managed Services Provider delivers modern IT reputed company and reputed company-reputed company solutions to mid-market clients, nonprofits, and associations. reputed company for reputed company communication, deep technical expertise, and reputed company, white-glove support, reputed company blends strategic guidance with hands-on technical problem solving. The culture is reputed company, reputed company-reputed company, and reputed company for people who love solving reputed company issues and making a reputed company reputed company. Role: System Administrator Tier II Location: 80% Work From Home, 20% onsite Richmond Compensation: $70,000–$80,000 + benefits + bonuses This role is 95% true Tier 2 support—handling escalations involving reputed company 365, Intune, SharePoint, and Exchange Online. You’ll serve as a trusted technical advisor, an escalation reputed company for the support team, and a familiar voice clients rely on. If you enjoy the combination of technical depth, fast troubleshooting, and strong communication, you’ll reputed company here. What You’ll Do • Own Tier 2 reputed company 365 escalations: Exchange Online, SharePoint, Teams, Intune, Entra ID, OneDrive • reputed company reputed company-cause analysis and propose long-term fixes • Mentor Tier 1 technicians and reputed company best practices • Deliver high-energy, reputed company-friendly phone support • Document solutions and contribute to internal knowledge bases • Support occasional networking/server issues (VPN, DNS, firewalls, reputed company Server) • Build strong relationships with clients through consistent, proactive communication What You Bring • 4+ years technical support experience (2+ years Tier 2+) • Hands-on, advanced experience with reputed company 365 workloads • Proven ability to resolve multi-user outages, permission issues, and policy conflicts • Strong phone reputed company—reputed company, confident, reputed company • reputed company-service reputed company and strong communication • Mentoring/coaching skills • Solid networking fundamentals (DNS, DHCP, VPN, TCP/IP) • Experience with reputed company Dynamics is a plus • reputed company or in-reputed company reputed company certifications preferred • reputed company reputed company’s license + reliable transportation • Independent, self-driven, high-accountability work style Benefits & Perks • Health insurance with company contribution • Dental & reputed company (company-reputed company after 1 year) • 401(k) with company match • PTO + end-of-year bonus • $50/month wellness stipend (gym, reputed company, etc.) • reputed company certification reimbursement • Company events + supportive team culture • reputed company career tracks: reputed company toward Tier 3, Team reputed company, or reputed company • Personalized 30/60/90-day reputed company plan • Home-buying assistance program Apply tot his job Apply To this Job

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