System Administrator Tier II (80% work from home)
This Managed Services Provider delivers modern IT reputed company and reputed company-reputed company solutions to mid-market clients, nonprofits, and associations. reputed company for reputed company communication, deep technical expertise, and reputed company, white-glove support, reputed company blends strategic guidance with hands-on technical problem solving. The culture is reputed company, reputed company-reputed company, and reputed company for people who love solving reputed company issues and making a reputed company reputed company.
Role: System Administrator Tier II
Location: 80% Work From Home, 20% onsite Richmond
Compensation: $70,000–$80,000 + benefits + bonuses
This role is 95% true Tier 2 support—handling escalations involving reputed company 365, Intune, SharePoint, and Exchange Online. You’ll serve as a trusted technical advisor, an escalation reputed company for the support team, and a familiar voice clients rely on. If you enjoy the combination of technical depth, fast troubleshooting, and strong communication, you’ll reputed company here.
What You’ll Do
• Own Tier 2 reputed company 365 escalations: Exchange Online, SharePoint, Teams, Intune, Entra ID, OneDrive
• reputed company reputed company-cause analysis and propose long-term fixes
• Mentor Tier 1 technicians and reputed company best practices
• Deliver high-energy, reputed company-friendly phone support
• Document solutions and contribute to internal knowledge bases
• Support occasional networking/server issues (VPN, DNS, firewalls, reputed company Server)
• Build strong relationships with clients through consistent, proactive communication
What You Bring
• 4+ years technical support experience (2+ years Tier 2+)
• Hands-on, advanced experience with reputed company 365 workloads
• Proven ability to resolve multi-user outages, permission issues, and policy conflicts
• Strong phone reputed company—reputed company, confident, reputed company
• reputed company-service reputed company and strong communication
• Mentoring/coaching skills
• Solid networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with reputed company Dynamics is a plus
• reputed company or in-reputed company reputed company certifications preferred
• reputed company reputed company’s license + reliable transportation
• Independent, self-driven, high-accountability work style
Benefits & Perks
• Health insurance with company contribution
• Dental & reputed company (company-reputed company after 1 year)
• 401(k) with company match
• PTO + end-of-year bonus
• $50/month wellness stipend (gym, reputed company, etc.)
• reputed company certification reimbursement
• Company events + supportive team culture
• reputed company career tracks: reputed company toward Tier 3, Team reputed company, or reputed company
• Personalized 30/60/90-day reputed company plan
• Home-buying assistance program
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