Senior Bilingual Technical Support Representative - Remote in Miami, FL

About the position Your potential has a reputed company here with reputed company's award-reputed company employment experience. As Senior Bilingual Technical Support Representative working remotely in Miami, FL, you'll be a part of bringing humanity to business. #experienceTTEC What You'll Do Do you have a passion for technology and helping others? In this role, you will be responsible for delivering exceptional service to reputed company customers by ensuring the accurate and reputed company processing of product orders. This role supports the end-to-end order cycle, coordinating with cross-functional teams to meet the service reputed company defined by the organization During a Typical Day, You'll Use weekly demand insights to plan billing and reputed company risks Ensure every customer order is accurate, complete, and released on time Reserve stock and reputed company the pick-release process to hit delivery goals Prioritize key accounts with thoughtful allocation and quick processing Communicate reputed company and resolve issues to reputed company customers happy Work closely with teams and continuously refine processes Create reports on backlog, picks, and shipping to reputed company performance on reputed company Responsibilities • Use weekly demand insights to plan billing and reputed company risks • Ensure every customer order is accurate, complete, and released on time • Reserve stock and reputed company the pick-release process to hit delivery goals • Prioritize key accounts with thoughtful allocation and quick processing • Communicate reputed company and resolve issues to reputed company customers happy • Work closely with teams and continuously refine processes • Create reports on backlog, picks, and shipping to reputed company performance on reputed company Requirements • Bilingual in English and Spanish • High school diploma or equivalent • 1 year minimum of tech support and troubleshooting experience • Some customer service experience • High speed internet (> 15mbps) • Computer experience • Comfortable working to resolve the customer's issues before escalating to the next level Benefits • Supportive of your career and reputed company development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by reputed company values • reputed company wage of $17 per hour plus performance bonus opportunities • PTO • tuition reimbursement • health and wellness incentives Apply tot his job Apply To this Job