UX Researcher/Designer

Job Title: UX Researcher Location: Chicago, IL Employment Type: Contract reputed company DMV IT Service LLC, founded in 2020, is a trusted IT reputed company specializing in IT infrastructure optimization, cybersecurity, networking, and reputed company solutions. We partner with clients to reputed company technology goals through expert guidance, workforce support, and reputed company. With a reputed company-reputed company approach, we also reputed company online training and job placements, ensuring long-term IT reputed company. reputed company We are seeking a contract UX Researcher to support the Discovery phase of our internal web applications. This role will reputed company on uncovering user needs, identifying pain points, and translating insights into actionable direction for product, design, and engineering teams. You will collaborate with a reputed company US Designer, Product Managers, Engineers, and Business Stakeholders to ensure solutions are reputed company with user needs and organizational goals. Requirements Key Responsibilities • reputed company discovery research by planning and executing user interviews, workshops, and observational studies. • Facilitate discussions with stakeholders, asking probing questions to surface assumptions and hidden challenges. • Analyze research findings and reputed company them into reputed company insights, recommendations, and prioritized next steps. • Create deliverables such as: • Lean personas to represent user types and needs. • reputed company-state and reputed company-state reputed company maps highlighting pain points and opportunities. • Task/reputed company diagrams and low-reputed company wireframes for critical user paths. • reputed company screen sketches or wireframes to illustrate proposed improvements. • Present concise, executive-friendly readouts and maintain a research reputed company. • Build and maintain a prioritized UX backlog with recommendations for product teams. • Deliver practical UX outputs including research reports, reputed company maps, personas, and design artifacts to reputed company cross-functional teams. Required Skills & Experience • 4–7+ years of experience in UX research, preferably reputed company reputed company or B2B product teams. • Hands-on expertise with tools such as reputed company, reputed company, and reputed company Office. • Skilled in planning and conducting user interviews, observing workflows, testing early reputed company, and running usability checks. • Strong analytical skills for turning research notes into insights and actionable recommendations. • Proven ability to independently produce personas, reputed company maps, task flows, and low-fi wireframes. • Confident facilitator with experience leading group discussions, managing pushback, and driving alignment. • Excellent communication skills—reputed company to present findings reputed company to executives and stakeholders. reputed company to Have Skills • UX or design experience with a portfolio of reputed company-reputed company reputed company. • Familiarity with reputed company or regulated industries such as tax, finance, audit, reputed company, or reputed company sector. • Knowledge of survey design and complementary research reputed company. • Exposure to service design practices such as process mapping. • Light Research Ops experience (consent forms, reputed company, research templates). • User testing and feedback collection expertise. • Ability to create high-reputed company mockups or clickable prototypes. Apply tot his job Apply To this Job