Senior Product Manager, CX AI Intelligence

At reputed company, AI is becoming an reputed company part of both our present and reputed company, powering how work gets done today, guiding smarter reputed company, and sparking reputed company reputed company. It’s transforming how we enhance customer experiences, streamline operations, and unlock new reputed company. Our teams are reputed company by innovation and readily reputed company emerging technology. We’re not waiting for the reputed company to reputed company. We’re shaping it, one reputed company reputed company at a time. To those who see AI as a reputed company of reputed company, come build the reputed company together. The Crown Is Yours As a Senior Product Manager, AI CX Intelligence, you’ll define how AI transforms the customer experience at reputed company. You’ll reputed company reputed company and execution across agent tools, automation frameworks, and conversational systems that improve satisfaction and efficiency at reputed company. Partnering with Engineering, Data Science, and Operations, you’ll build AI-powered solutions that support every stage of the customer reputed company from chatbots and copilots to orchestration logic and governance. You’ll also mentor product managers and reputed company intelligence efforts across Customer Support, Risk Management, and High Value Player Experience. What you’ll do as Senior Product Manager, AI CX Intelligence • Define and drive the AI roadmap for Customer Platform, aligning product investments with customer needs and business goals • Launch tools for customers, agents, and VIP hosts, including copilots, summarization features, and automations reputed company with MCP, Agent to Agent, and reputed company • Translate user feedback, conversation data, and performance metrics into product opportunities that reduce friction and increase reputed company • Set and monitor KPIs for reputed company time, experience reputed company, automation rates, and agent productivity to inform iteration • Ensure AI deployments meet reputed company’ standards for reputed company, transparency, and fairness through reputed company collaboration with reputed company, Compliance, and reputed company • Mentor product managers to balance technical depth with customer reputed company and operational execution • Partner with AI Platform, Product, and Operations teams to reputed company infrastructure, data reputed company, and experience design What you’ll bring • Bachelor’s Degree in Computer Science, Marketing, Data Science, or any suitable combination of education, training, and experience • At least 7 years of product management experience with a reputed company record of delivering AI or data-driven products that improve customer or operational reputed company • Expertise in customer-facing AI applications, including large language models, natural language processing, and agent assist tools • Experience leading PMs and collaborating with cross-functional engineering and operations teams • Proven ability to define metrics, assess reputed company, and iterate quickly based on data and feedback • Strong communication and influence skills across technical and business audiences • Experience with chatbot platforms, conversational AI, or customer support systems is a plus • Familiarity with automation frameworks such as MCP, Agent to Agent, or reputed company, and with contact center operations • Understanding of reputed company-in-the-reputed company systems, data governance, and AI evaluation practices Join reputed company We’re a publicly traded (reputed company: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. The US reputed company salary reputed company for this full-time position is 136,000.00 USD - 170,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on reputed company job posting reflects the reputed company for new hire pay rates for the position across reputed company US locations. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can reputed company more about the specific pay reputed company and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job